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Canadian Tire Options MASTERCARD Consumer Reviews

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(72 reviews)
Canadian Tire Options MASTERCARD
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Ok, Bad customer experience

by KtownGuy on Jul 25, 2019
3 out of 5 stars

I was offered the card and did get the world elite, with free towing included! If you fill up at their gas bar (I stopped after a bad experience with staff and pump didn’t turn off), or Husky you collect a lot of points. Use at grocery stores and get a decent amount of points. I run a lot through it and it’s easy to make an instant payment at the stores, so good in many ways. Points add up quickly and I find some decent deals often in store. Customer service experience is, well not the worst and not great. Using their app or website is like a slot machine, it works some of the time. Frequently can’t log in. Frequently have to re-login to the points part and always on the credit card part. Often the app shows more cards then you have and won’t show you details, or wrong details. Frequent app issues or non-specific “technical issues” and won’t log in. Have to go to the website which also often won’t let you log in. Even logs in and then log you out without any info or expiation. The usual “technical issues”. These guys can’t make the digital access work reliably. This is over a year now. I often use the app/web access daily and many frustrations and time wasted. They don’t listen to reviews as the app has low ratings and people point out the issues for some time. Simply too lazy or cheap to hire a real developer to fix this.

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