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Presidents Choice Financial MASTERCARD Consumer Reviews

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Presidents Choice Financial MASTERCARD
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Customer Service is Appalling

by AngelaK on Oct 30, 2018
3 out of 5 stars

Fraudulent charges from the US. I got a phone alert and immediately called. They cancelled my card and I had to wait 7-10 days for a replacement. Within an hour I get an alert that my new card is compromised. I do not have the card, do not have the number, nor have I activated it. Apparently, this is now my problem. I need to call the merchant and dispute the charges. The merchant says it isn't them but an issue from the bank. I am now stuck in limbo land. Had to lock down my card so no one can use it, not even me. I asked them to cancel this account and open me a new one and they informed me that the charges would follow me as it was a subscription service and it follows your card no matter the number. So basically, this card is now useless as I can't unlock it for fear that some other subscription service is going to be charged. Guess what...they don't care. I have a great credit score and have never carried a balance. This card will sit locked down, and I will never unlock or activate the card. Looks like another bank will be getting my business. Ever since CIBC and they parted ways, there has been nothing but data breaches, from PC Financial on credit cards and points.

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