Presidents Choice Financial MASTERCARD Consumer Reviews

I've had this card for a little while now and for the most part, try to avoid using it because of how awful their customer service is and how predatory they are. Unfortunately, when I stopped using it I accidentally left a balance of 0.06 cents on it - yes you read that right, six whole cents. When that balance interest wasn't paid they reduced my credit limit and hit my score. I called them to try and reason with what was clearly an oversight and I might as well have talked to a brick wall. Avoid at all costs!

Got the card approved 2 months ago, 12k limit, used one time at No Frills, spent $90.00 and then Esso speed pass app. Used it twice, about $120.00 ($60*2) Then card got suspended. The same case as others, call them up, give me all about I was under their fraud alert, ask me series of questions and I told them I have been living at the same address for more than 20+ years. They, basically, ignore what I said. I spoke to them and all my security questions answered were correct, but they still claim I was under fraud monitoring. What is that? I asked to speak to that department, they said - no, then they said they will file a case onto my account and they will review it. Of course, they didn't, called them up twice every 3 days, they ask me the same stuff again, said that my card gets reactivate within 24 hours, he told me to trust him. No need to call back. Fine! 6 days later, went to Tim Horton's and tried it out, the same decline message. Call card provider, such a joke! PC MasterCard, shame on you! If you are not willing to lend, don't ask us to apply! Wasting our time and take a hit on our credit. Anyone who sees this message, AVOID them!

Recently I received a credit to my PC MasterCard from an airline company.
The corresponding credit card had been compromised so another had been issued in July 2021.
The credit balance is NOT automatically transferred to the new card & I had to phone repeatedly to request the credit of over $1500.00 to be credited to my account.
After 7 phone calls & 7 weeks of speaking with multiple people this issue was finally resolved just yesterday Jan 21/22 ( they could all see the credit was there from Dec. 12/21
This customer service is absolutely horrible. The wait times on hold are terrible. At least 1 hour or more every time you try to get through.
As soon as my credit is used up... This card will only be used for grocery items that need not be returned.
This is the 3rd time my card has been compromised & I am extremely careful with it. I expect the high credit limit has something to do with it as my wife's card has never had a problem.
Also, my card is expiring & they told me my new card was mailed out over a month ago but I have yet to receive it. When I mention this ... they don't care! Just wait!

Received an email that they lowered my limit effective immediately as they felt the lower limit better suited my needs?
This directly affects your credit score. Keep this in mind when considering a card from them.

Stay away from PC Financial MC. What a criminal organization. Same as a user below, I have good credit, and they lowered the credit limit on the card, and this made me seem maxed out. They are horrible to deal with. The points were not added about 3/4 of the time. Not worth it, and has made me not want to shop at any Loblaws stores.

PC Mastercard will randomly hit your credit bureau without your consent and lower your credit score if you fall slightly below their expectations. My score fell a bit over the holidays from using a few cards. I went from 820 to 740, so without letting me know they lowered my limit and now my card instead of looking like it's just over half its limit now looks nearly maxed out. Now my credit score is dropping again because it looks like my card is nearly maxed out. Having a PC Mastercard hurts your score more than it helps. Other banks have stood by my side and understand that people do use their cards. I will stay with them. I have paid off my PC and still hold it in case Hell Freezes over, then I MAY use my card but only in an emergency.

I had 600$ credit available on my Mastercard and I do payments after every two weeks then suddenly they put a temporary hold on my account without notifying me plus ask me to pay the rest of the money which 400$. It is ok am not saying that am not gonna pay that but I have 600$ you can deduct your 25$ from there too. Plus, the customer service agents are so rude and lazy like they don't want to do work. I recommend choosing any other company rather than this PC Finance.

This card is a pain. They cut the limit in half when my wife was out travelling with the kids. Got stranded because she couldn't get gas with the card.
Customer service terrible, they just don't care and now I have zero credit available with no explanation given.
Whatever, I was just using it for convenience since we live close to Superstore. $1500 limit isn't exactly a credit card. Just another bank stumping on regular people who got hit with the covid.

We have been paying our credit card on time every month maybe not in full but never missed a payment. My husband's score was 830. Then when they dropped his limit it went to 680 but all the other cards are great standing. Once paid off - by-by, PC!

I have now called 7 times over a 10 day period and have not yet been able to reach a customer service supervisor or have one call me back. PC MC sent a letter that reduced my credit limit with no explanation and no evident recourse. I use the credit card extensively every month and pay it off each month. I called to get an explanation and increase or return the credit limit to the previous level. Every time I call I am advised that I must speak to a supervisor but none is ever available and no one has ever called me back and more than a week has passed. Really poor customer service.