Presidents Choice Financial MASTERCARD Consumer Reviews

I had a PC Financial credit card for several years, and in 2020, they suspended my card for maintaining a balance for too long. Not for being overlimit, not for not making payments; simply for maintaining a balance, in spite of always keeping it under the limit and paying at least my minimum every month (often more than that). I contacted them about this and the agent claimed that this was a rule and that I'd been notified. I had not. There was no letter on record and nothing on any of my previous statements warning about this action being taken. In spite of this they refused to remove the suspension and just offered that if I made a larger payment, they could consider unsuspending. I immediately made a larger payment (IIRC about 1/4 of the balance), and they told me that wasn't enough, and that they would now unsuspend my account when the balance was paid. So in April, I paid down the remaining balance, and have maintained a zero balance since then as I intended to buy tickets with PC Travel this fall. Fast forward to today, and I attempted to buy the tickets. Turns out my card still wasn't working. I called them to enquire, and they now said that my card was marked for purging due to being unused for too long. I asked them why this was because it wasn't set to expire until July 2021, and they said that they reserve the right to purge accounts, not in use. I asked them to reconsider, under the circumstances, and given the runaround, they'd given me, but they would not. My only option would be to wait for the card to be purged and then reapply for a new card. No thank you! Stay away from PC Financial Mastercard.

I've attempted to call PC Financial customer service at least 7 times and I've only been able to speak to a representative once for a short 3 minutes only to be told I need to be transferred to another representative to help me with a block. Each wait time was between 1hour - 3hours. Awful customer service. Avoid at all costs!

The thief called PC Financial in March 2020 cancelled my credit card and asked to deliver a new card to his address. The bank issued a new card to a thief, who committed fraudulent transactions abroad for 3 months. The collectors started calling asking me to pay for the bill in July 2020. Since my card was cancelled, PC issued to me a new card. I wanted to close my profile and have no deal with this compromised bank, but they transferred all fraudulent transactions to this new card and keep sending me the bills to pay. The issue is not resolved until now, their agents don't work, I've been calling them all this time for over 6 months trying to set up this issue. To all cardholders: this bank is compromised, anyone can have access to your personal information and their agents will not protect you.

I strongly suggest to think twice before applying for this credit card. I've got approved online, in 5 minutes and I did receive the card two weeks later. When I had called them to activate it, they've told me that the account was closed. When I asked them the reason why they provided me with some general reasons... none of them apply to either my score nor my profile (which is in excellent condition and I was never rejected for any type of request). Later, I had searched for reviews for this card/company and have discovered that overall they received very bad feedback. You might be tempted to apply for this card based on their 6-month offer @ 0.97% but you'll end up wasting your time or even worse.... having a bad experience with them afterwards... Read the reviews before making any decision.

I am a loyal PC customer for over ten years, never in arrears rarely ever carried a balance over, have an "excellent" credit score rating. I went to use the card at the superstore for online purchases during the COVID crisis Quarantine and the card was declined without notice. After 2 hours of waiting on hold to talk to a representative(s) the only answer they had for the reason to decline my card was " Due to bank policy we reserve the right to decline your card at any time". This is how President Choice MasterCard treats loyal paying customers during the COVID Crisis; Inhumane!

My account was locked without warning or explanation. I called multiple times to try to resolve the issue and was met with 3+ hour waiting times and one automatic message stating that they weren’t taking calls at the time (I hadn’t gotten through once). My account was unlocked over a year later without my knowledge. I was only notified when I got an email that my credit limit had been lowered with a threat that my delinquency would be reported to the credit bureau due to my credit card bill being overdue (one subscription that usually charges to my other card had charged to this one since being unlocked). This is the only time in my life I have ever missed a credit card payment.

This is honestly the worst experience I’ve ever had with a credit card company, and I don’t usually have complaints about anything.

I’ve had the card for maybe a total of two-three months, and I’ve gotten declined more often on it than the payment has gone through. There’s a 4k limit on my card and I’ve spent less than 40 dollars total.

My card gets locked, I call them, stay on hold for 40 minutes, and then they tell me they can’t tell me why my card keeps getting locked. They just told me that in 3-4 days a supervisor MIGHT call me to unlock my card. I asked them if I could cancel my card but they told me I have to wait for the supervisor to maybe call me back and unlock it first.

If I could give zero stars, I would. I’ve never had any problems with any other credit card company.

Deactivated my account because I "didn't use it enough" - not because I owed anything. In fact, there is an overpayment now of more than $500 on it because I was not aware.
More than 5 hours on the phone being transferred, again and again, asked the same question with no resolve, and hung up more than 7 times. Finally reached an agent who told me I should try to reinstate the account instead then would get that credit. So I went through that process.

One month later a voicemail that says I cannot be reinstated and to call THEM back. So, another 3 hours on the phone and the same scenario. After multiple emails and complaints apparently, they are sending me a cheque in the mail that should arrive in 20 days we shall see. Ridiculous customer service. This should be criminal. Who cancels a card that has an available balance that is being paid every month and actually has a credit on it???

I hate this card! They always block my card like 3 times a day. And also the duplicate transaction with different dates. I can't even use my available credit.

Don’t get this card.
I called in to authorize a purchase after it was declined. Fail #1I tried again and it locked my account for fraudulent activity. Fail #2
Tried calling in for the ENTIRE WEEK. Took an hour to finally reach a customer service representative who said the fraud team will look into it. Fail #3
It’s been more than 3 weeks, I hear nothing from them. Try to call their customer service but of course, the wait times are an hour long no matter when you call. Haven’t been able to use my card for more than 4 weeks now.
Their fraud team is terrible, their customer service terrible, and their system can’t even authorize a purchase I called in to authorize. Embarrassment. Go with literally any other bank...