Presidents Choice Financial MASTERCARD Consumer Reviews

Absolutely unreal!!! Over the past week, I've spent HOURS on hold to report a lost credit card!!! Right now, I'm at 1 hour 16 minutes and counting!!! Plus, I'm unable to resolve the issue online!!! I'm sure it can't get any worse than this for customer service!

The points are great and rack up fast and make it hard to cancel this card.
If you need to speak to someone, be prepared to wait. I waited over an hour three times and had to hang up. Responses through the portal can take over a month IF they respond at all and they make so many errors in their response and you end up having to start again. I got through the line only once and the connection was poor, the person didn't understand and put me on hold for over an hour twice. I cannot understand how such a big retail name such as PC would put up with this - it puts their name in a very unflattering light. I guess they are too big to care.

I am presently on hold. I have been on hold 4 times this week for over an hour each. They do not answer their phones regardless of time of day. They do not offer call backs. Their online help takes two days to respond and asks you to call in. I have never experienced customer service this poor in my life.

The PC fraud department contacted me about suspicious activity. I returned their call and confirmed a significant charge for a new Apple phone was fraudulent. They assured me this would be taken care of and removed from my bill. After two months and 3 more calls to follow up - each call taking almost an hour on hold before reaching a representative - the charge has been applied to my new card and the card has charged interest for this fraudulent charge. PC customer service is unprofessional, unhelpful and incompetent. When my previous bank alerted me about suspicious activity many years ago, my account was immediately closed, a new card was issued and I never saw the fraudulent charges again. The PC Mastercard is the worst charge card I've ever had and the service is extremely unsatisfying and poorly handled. I would never recommend this card to anyone... ever.

Credit card has expired and I have been trying to call to get a new one for 2 days. Hold times are ridiculously long and the phone keeps hanging up whenever I'm on the line for an hour or more. I have financial responsibilities associated with this card and it's very very irresponsible of a financial institution to not answer their customer's phone calls. It's OK PC Mastercard. I have applied for another card with another insurer. Upon approval, I will cancel my card with your institution. Good luck with your lack of customer appreciation.

Apparently, something happened with my card. What it was I don't know. No one will tell me anything. Been on hold on a phone for hours waiting to talk to someone to find out what happened. When I finally got a representative they couldn't tell me the reason why my card is not working, they are doing some sort of investigation? I was transferred to 3 different people, all of whom couldn't tell me any reasons for my card freeze. I can't even access my account online to see my card balance. It's been 7 days now! I have reoccurring bills attached to that card. This is completely irresponsible and unacceptable. I finally got told that they will mail me a new card. Great, still no explanation, and still can't see my credit card bill. I pay my credit card off in full and on time. These people are beyond negligent. This is criminal. Needless to say, I am now getting two new different credit cards. You can't rely on this card.

OMG... on hold for just under 2 hours and all of a sudden... I was kicked off hold... it sounded like someone was picking up... and I was no longer on hold and not connected to anyone!!! I don't even have a credit card with them... yet - it has never arrived which has me concerned... I've tried getting through 4 separate times and have sent an email a week ago and have not had any response....I don't even want to deal with this financial institution anymore!!! I would give zero stars if this rating system would have let me. :(

Worst company to have to phone. Wait time is unbelievable only to finally get a monotone dismissive representative. Was thinking of joining their new banking features! Never would rather pay banking fees and get service.

They have the worst customer service. I waited for 3 hours and yet no one picked. I hate PC Mastercard. Worst people!

I called them at 7:20 am and I waited at least 45 minutes and finally gave up in desperation!
I then called back at 4:30 pm and it then took 75 MINUTES ON HOLD before a live person finally came on the line. I then had to be transferred to a 2nd person due to a search back to 2020 and that was another 20 minutes on hold before the 2nd person finally answered.
Very unprofessional for PCF to keep their customers on hold for so long.
It seems like management could care less about long waits in the queue, and call abandonment.
Now customer service is open from 7 am to 11 pm whereas it used to be open 24/7.
Customer service has really gone downhill here at PCF. Seems like the bean counters in upper management are more focused on saving money rather than providing quick and efficient customer service.