Presidents Choice Financial MASTERCARD Consumer Reviews

To say that I am beyond disappointed, appalled and disgusted with PC Financial services is a gross understatement. I've lost an entire day at work on the phone with PC. That's almost 8 hours of holding and waiting for my issue to be resolved.
I've been a PC Financial customer for less than a month and I was in the process of moving to PC Financial. However, within the space of 24 hours, my account has been restricted four times. I've spent an ENTIRE workday on the phone trying to get a hold of someone. Everyone I spoke to was helpful yet not.
THIS IS RIDICULOUS!

Soon as this card expires I'm done!
You can't even talk to an alive person anyone...
So I set up a chat - no response.

Telephone wait times are always unreasonable. I had my card stolen and though I was able to report it stolen and have it cancelled relatively quickly online I waited over 2 hours by phone to report fraudulent charges. As I couldn't always wait over 2 hours each time this had to happen three times. As I'd reported illegal charges my online account was frozen and I had to call in to have it unlocked. Again, 2-hour phone waits. I could not activate the new card as I was locked out of my online account and after waiting 2 hours 20 minutes the call service operator had to refer me to the fraud security department. I said I would not wait another 2 hours on hold and I was assured this would not happen. After a further 30 minutes on hold and no answer, I hung up, emailed requesting a paper copy of my account be mailed and to close my account. I cut up the never-activated card and see no use for this product.

You will literally wait on hold for Hours to talk to someone.
I've tried to resolve some issues over the past couple of weeks. 48 minutes the first call was on hold.
An hour and 20 minutes the second time
And the third time was an hour and 40+ minutes
Just terrible.
Stear clear if these guys.

Waited 1.5 hours for the support online only to be told to transfer to PC Optimum. PC Optimum support then sent me back to PC Financial for another 1.5 hours wait for the call. Then the support cannot understand English properly and told me she had a problem with her system!
This is horrendous and absolutely unacceptable!

This company is overall not bad. However, I have been with them for a good amount of years, five or 6 years. I've never been late on a payment. Never missed a payment, and all that time until a month and a half ago due to health reasons. These guys from first thing in the morning right until bedtime, 7 days a week. 15 calls every single day since then. Why the hell do you have to call that many times to somebody for under $100? That is ridiculous. There is no need to call somebody 15 times from morning tonight 7 days a week for the last month and a half, there is no need for it. Feeling my voicemail up so that if I get any important missed calls from anybody, they can't leave a message because they're all filled with these stupid calls. You guys just need to calm down. I can understand. Call them one or two times a day, not 15 times every day. That's excessive and ridiculous, and that's why I'm giving it a two-star review.

Worst customer service, cannot get a phone call answered for hours! New card mailed and never received.

I’m sorry I don’t appreciate being put on hold for 25 minutes and then getting locked out of my account I would 100% not recommend this card

This experience from beginning to end has been such a nightmare. So frustrating every time we had to deal with customer service.
Hours on the phone, dropped calls.

If long wait times upsets you, then this place will be really upsetting! I’ve called 4 times in past 2 years & each time it gets worse not better! They can’t make excuses for certain times as it’s all the times these four times are only the times I’ve waited on phone, it’s really been about 12 but I thought I would hear a time when they don’t say ”we are extremely busy & long wait times”… but this is on every time!
Also, they are not like every other credit card where they offer credit increases automatically… it’s a waste! Highest interest out there!