Presidents Choice Financial MASTERCARD Consumer Reviews

I'm just trying to cancel my deceased father's credit card and have spent a total of 7.5 hours on hold over the past 2 weeks to try to get a hold of a customer service representative. Absolutely insane and would never recommend it to anyone!

Had a fraudulent charge on the card, the card was not stolen.
Waited on the phone for over 3 hours before the issue was resolved.
Funny that when the new card came in, to get it operating only took 4 minutes.
This is unacceptable.

They made an error on my account (according to them) and I have been waiting for an hour and 30 minutes counting to talk to them so they can fix an error on their end. This error has caused me to be locked out of my online account so this is my only option.

Tried on numerous attempts to call…. Spent over 2 hours waiting for an agent to answer and née got through.
Never received the 100000 points with my PC Financial Mastercard. Fraudulent...
Their self-serve managing account is a joke.

Recently I received a credit to my PC MasterCard from an airline company.
The corresponding credit card had been compromised so another had been issued in July 2021.
The credit balance is NOT automatically transferred to the new card & I had to phone repeatedly to request the credit of over $1500.00 to be credited to my account.
After 7 phone calls & 7 weeks of speaking with multiple people this issue was finally resolved just yesterday Jan 21/22 ( they could all see the credit was there from Dec. 12/21
This customer service is absolutely horrible. The wait times on hold are terrible. At least 1 hour or more every time you try to get through.
As soon as my credit is used up... This card will only be used for grocery items that need not be returned.
This is the 3rd time my card has been compromised & I am extremely careful with it. I expect the high credit limit has something to do with it as my wife's card has never had a problem.
Also, my card is expiring & they told me my new card was mailed out over a month ago but I have yet to receive it. When I mention this ... they don't care! Just wait!

I had nothing owing and an excellent credit score and they cancelled my card and didn't tell me or warn me they were going to. It was embarrassing when I got my transaction declined. I waited over an hour on hold to find out why. The reason I hadn't used it in a year. Ah HELLO we're in a Pandemic where people don't really shop that much for a few reasons. If I want their card I have to apply again. NO THANKS!!!! They don't deserve my business.

Nobody is working in answering the phone lately, they don't hire workers. It is a horrible wait time for hours and hours. I am an old lady who does not know about computers. My card was stolen, so I lost many stressful hours trying to communicate with a person. Neither the have a person to answer the comments in the virtual assistance. What a lye the "new face of the pandemic" what about saving money in HIRING PEOPLE?

Poor customer service. Your wait time for a customer service representative will be 3 about hours. And you have to call again if the line reset your call, so you have to listen to their stupid music for another 2-3 hours…. And no answer!!!!

No one answered the phone for over 2 hours?
Even an online account doesn’t allow me to enter. Every time states wrong information or - an account not found.

Customer service is worst than anyone on this planet. Call waiting time about 2-3 hours. Other banks' wait time is only a couple of minutes...