Presidents Choice Financial MASTERCARD Consumer Reviews

Wait times are unreasonably long, in excess of an hour. This is unacceptable given the many options for comparable credit cards. Do better.

My first credit card had a nominal credit limit of 35$ (this was 1995, so probably like 100$ in today’s funds), and I could make purchases in any amount, as long as the card was adequately funded ahead of time. I tried pre-funding the PC Financial MasterCard, yet a purchase still declined, and, after being on hold for over an hour, asking for the solution, the situation is still impossible to resolve, or even workaround. I expected more from this 21st century, but with this kind of devolution in service and features, I cannot be honestly optimistic about the progress of civilization.

Beware of signing up with this company if you expect you will ever require customer service... they have none!!! They spontaneously lowered my credit limit for no reason, and when I called them I waited on hold for about two hours at which point they hang up on me. You can't get ahold of them online either!!! Worst customer service from a company that I've ever had!!!

No definitive answers when asking questions, getting shuffled around on hold repeatedly.
Not to mention they were rude when I tried telling them how frustrated I was.

Anytime you call, expect to be on hold for hours!!! With the money that credit card companies make, you'd think they would want you to be well serviced! I see now that they want you to try to do everything online but, I'm sorry, that's unacceptable. They should be there always and within a reasonable amount of time. After reading the other reviews I can see I am not alone!

Tried on numerous attempts to call…. Spent over 2 hours waiting for an agent to answer and née got through.
Never received the 100000 points with my PC Financial Mastercard. Fraudulent...
Their self-serve managing account is a joke.

Recently I received a credit to my PC MasterCard from an airline company.
The corresponding credit card had been compromised so another had been issued in July 2021.
The credit balance is NOT automatically transferred to the new card & I had to phone repeatedly to request the credit of over $1500.00 to be credited to my account.
After 7 phone calls & 7 weeks of speaking with multiple people this issue was finally resolved just yesterday Jan 21/22 ( they could all see the credit was there from Dec. 12/21
This customer service is absolutely horrible. The wait times on hold are terrible. At least 1 hour or more every time you try to get through.
As soon as my credit is used up... This card will only be used for grocery items that need not be returned.
This is the 3rd time my card has been compromised & I am extremely careful with it. I expect the high credit limit has something to do with it as my wife's card has never had a problem.
Also, my card is expiring & they told me my new card was mailed out over a month ago but I have yet to receive it. When I mention this ... they don't care! Just wait!

I spent over an hour on hold yesterday and an hour and a half again today with customer service for a blocked transaction and restricted access to my account online. Customer service is pleasant and helpful once you manage to speak with someone, but you are then transferred to security for another long hold time.

I had a card with them for a long time. Multiple times they changed my credit limit without my knowledge. One time, they closed my account without my knowledge and I had to figure out why and fix it.
Then when they introduced their World Elite Mastercard, I wanted to go for that card but they did not let me. I closed my account and applied for the World Elite card directly and got it. But all of this shows the hassle they create for you.
They also do not allow any third party to your account, say if you want to sync your transactions with Mint or with your bank which is another minus.
The only redeeming quality are the PC points at Loblaws group of stores, so only get this if you shop at Loblaws, superstore or the like very often.

About two or three years ago missed two payments in a year. They increased interest which was fine. The problem is they do not reduce it even though things are back to normal. Just noticed the credit limit was decreased. Still use it occasionally. Was planning on getting rid of this card anyway. Will do just that. Just the oddest credit card experience.