Presidents Choice Financial MASTERCARD Consumer Reviews

They publish and promise to give 30 points at no-frills and other stores and 45 points at shoppers drug mart but never received points automatically. You have to send inquiries always and they will respond by saying points will be added but...

I've had a PC MC for years to get extra PC points but it is so not worth it. There are always problems and you cannot get through to talk to someone. I have been on hold for over an hour (and it's not the first time) just to try and resolve something simple. It is a waste of time and definitely not worth the headache. I will be cancelling it immediately!!!! They should be ashamed.

I write this while still on hold for 1:30 and counting. There is plenty of room on the card but my transactions stopped going through. I tried the support messaging system with no response. Then called the support line > waited 40 minutes > was told by an agent I needed to be redirected to security because they put a hold on the card. He said it would be 5 minutes > now 40 minutes later I haven't heard from anyone and seem to be in the original queue. The card made sense for us a bit during the pandemic, but it's not worth the headache and definitely a better option to go for a travel card now.

Their customer service is a joke. Expect to have your call be on hold for 40+ minutes only for some representative to come on and say something along the lines of “I’m not quite sure how to help you”

Incompetent staffs. Took forever to reach to a live agent. Staffs were rude and unable to identify or reactive my new card. Poor judgment skills

I've been a PC Financial Mastercard holder for almost 10 years. Everything was fine until one day my card had been compromised. That is when the nightmare began. I've spent the last 6 months being sent from department to department, fighting them over the fraudulent transaction. To this day I'm still fighting them over it. The disorganization is horrible. Stay far far away from PC Financial if you value your sanity. You've been warned

I went through 4 customer service representatives to resolve the same account issue, and I still couldn’t get it resolved. The last time I called, I asked to speak to a supervisor, but the representative insisted on resolving the issue herself and again failed me. This PC Financial MasterCard is not worth the hassle of their customer service representatives. I strongly do not recommend this product!

Des heures d'attentes au téléphone. Des dizaines d'appel sans que personne ne réponde. Des courriels de plainte sans aucun retour.

I waited two hours to get through to a customer service rep only to be switched to 6 different reps and still have no resolve to 2 issues. 2 weeks prior I called because I have all these different charges on my card from SPN SHOPATRON rep told me its a scam and cancelled my card. I called to find out what was going on with this issue to be told it's not fraud it's a dispute so I asked why my card was cancelled if it isn't fraud the answer I got from a so-called manager I don't know I'll have to look into it. I also inquired about a payment I made that was not credited to my account, I was told to call back the next day if it was still not credited and they would start an investigation. I called back the next day to be told they don't do the investigation it has to be done by my bank after spending another hour on the phone waiting to get through. I will be paying this card off in full and cancelling it. Worst customer service I have ever experienced.

I had a high credit limit of 13500! I was laid off because of COVID and started using it a lot. I was making 500$ a month more than what was asked to pay for a minimum payment. Figured when I went back to work I would double the payment. I never missed or was never late on a payment ever. I was at 7400 do! They decided I was spending too much and drop my limit to 7600 Which means when my new bill came out and they added the interest I would be over my credit limit amount! Then they could start charging me over fees! They didn’t bother to tell me they dropped it I just checked my account and saw it! They are a Sleazy sneaky company! I tried to avoid all their gas stations their grocery stores and shoppers drug Mart I try to never give that company another dime of my money especially when they tried to take advantage of me when I was already at my lowest! I transferred the balance owing to a low-interest credit card visa and now have paid it off four months after they lowered my limit!