Presidents Choice Financial MASTERCARD Consumer Reviews

The worst customer service I've ever experienced. I disputed a charge and submitted all supporting documentation - instead of a credit back to my card they processed a debit. So now I've paid for this twice and nobody seems to be able to reverse this.

I have a PC financial Mastercard which I hardly use to make a purchase. I used it once at Costco due to no other options and forgot to pay. PC customer service never sent a reminder via emails or phone calls that your payment is due and sent directly to collections. I have been using other credit cards and never experienced such bad services. I am done and cancelling master card.

Our card was blocked because we forgot and were late one payment. The notification we got was misleading because it said we had exceeded our limit (we weren't close to your limit). We have had the card for years and have paid off the total balance monthly. This was the first time we were late on a payment. I have never had a card that was so aggressive in its block.

I have had this card for several years. The points system is screwed up, to say the least. Not sure how many times I had to get points added to my account due to their stupid point system. They wanted me to resubmit a lot of information that was already submitted. I said that it was already submitted and the result was automated responses. So I dropped it not worth the effort. Now I see a pending total on my account of 1260 dollars which I don't see a list of pending charges or even 1. I shouldn't have any pending charges on my card. So going to pay the card and grind the card up. Tired of these corporations with the overcharging in interest rates and grocery store prices. Complete lies to the reason they are so high...

This past spring I was tight for money. I was waiting on my tax return but the person who did my taxes messed up and I had to wait an extra 3 weeks to get my refund. I called PC to let them know my situation and I was gonna pay off my card in full. They told me I had to make my minimum payment or they would put a hold on my card, make me pay it off in full then they would decide if I can keep it or not. What kind of policy is that? I told them I wanted to speak to someone, they told me their supervisor would get back to me in 5-7 business days. Also, they have an overdraft on your credit card... and if you don't pay it down before your next expected payment. They will charge you an extra 29 dollars on top of the interest. They don't tell you that. They are crooks. I'm getting rid of my card asap. Their customer service is so poor. Save yourself the headache and avoid it at all costs.

Their customer service quality dropped so much in the past few years that I'm thinking of closing the card at the cost of having a credit check at other banks and spending my time. I've been trying to set up a simple pre-authorized payment for 6 months now. I'm a banker myself so I understand how these things work. Also, the card stops working at the cash register. The additional card that I requested two months ago is not here. Horrible experiences. Noting but frustration.

Although I have been a customer for well over 15 years and have spent thousands of dollars through pc MasterCard, when my points were stolen I was told that it is my responsibility. I am told that it is the customer’s responsibility to know the card would get compromised. As a customer this is a large risk to bear hence I canceled my PC master card and optimum points.
Customer service is not focused on looking out for customers they just follow a checklist. They should be trained better.

I contacted PC Financial to claim hardship. I lost my job due to coved and have not worked for 3 years. I was unable to make my payments. The customer service rep signed me up for a program to lower my payments. That was 1 month ago. I received 6 phone calls today from the same collection agency regarding my PC MC account. My account was sent to collections despite my making the agreed payments.
Worst credit card company I've ever had to deal with.