Presidents Choice Financial MASTERCARD Consumer Reviews

I am with PC Mastercard since 2010 without experiencing any problem but Dec 2017 we were approached by the agents of PC Mastercard in Superstore Airdrie Alberta telling us to upgrade with PC World. I asked them if we need to open a new account with that because I don't want to open a new one since we have PC Mastercard since 2010. We were told to that just activate it and destroy our old card and that's it... same account number. But now we have negative impact rating on the credit bureau because it's actually a new account we do not know I keep on paying without our old account number every time we shop I used to pay afterwards. I thought it just didn’t update yet, that's why I overpaid. That or shopping since we used the card that is not reflected in my online banking, but my payments are there. Then I discovered yesterday by calling them that I am not actually paying it because it's a different account number that we were not told about and now we are facing a negative impact on our credit bureau rating. We were told to call credit bureaus to explain what happen that's why I am giving BAD Rating now because it should be you who needs to explain to them. I paid everything yesterday and requested to close the account. PC Mastercard has to do something about it. If only I have lots of money I wanted to sue them. We don't want to have a negative credit rating as we are going to renew our mortgage soon. We always pay responsibly and we didn’t get an overdue bill. These agents in Superstore Airdrie need to be trained because you are not only making money but you are ruining other people's lives. Instead of us getting a low-interest rate and having easy renewal mortgage. Now, this is impossible for us. You are dealing with the future of the consumers when you are offering them credit cards. At least be honest. Please.

The reason for the bad rating is regarding security. My Grandmother's wallet was stolen from her at the Grocery store yesterday. We called the police and called all of her card companies, but PC financial was an unfortunate experience. She is old and English is not her first language and for security we aren't allowed to help her validate herself. By the end of the phone call we had been told that my grandmothers pin must have been too easy to guess as they had gotten it on the first try and we were liable for the money. It is now under investigation but just the idea that we have to worry about this when she's never even used an ATM before is really upsetting. Most of the companies assured us right away that this would be sorted and she was in no way liable. I've advised her to cancel the card after the investigation as it just isn't worth the risk if she is ever targeted in the future.
To be fair this has nothing to do with the rates or any other part of receiving a pc financial card which she really liked, just the customer service and security when banks clearly have insurance for these kinds of ordeals.

This company is an absolute DISGRACE to their best long- term customers! The supervisors are horrendous also! I should be reimbursed for the time I just wasted on Valentine’s Day no less!

The credit card is free and you redeem PC points. However, (1) Loblaws PC products are way more expensive than other stores. (2) I had their credit card ($1000) opened in 2009 and closed in 2013 with a zero balance. I never used it for big amounts, but I had some issues with the billing (didn't recognized a charge on my bill) and was late paying for 3 months. Paid it in full when I was tired talking to customer service with no follow up on the issue and closed the account. Now I have a perfect credit history except for that, I didn't even knew my credit was affected until I tried to get approval for a mortgage in 2017!!!

great rewards