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RBC Rewards VISA Consumer Reviews

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(64 reviews)
RBC Rewards VISA
1.6 out of 5 stars:
Customer service:
Value for Money:
Product Features experience:

Top positive trending topics ?

Agent/rep availability
50.0%
Agent/rep knowledge
50.0%
Billing/payments
50.0%
On-hold times/transfers
50.0%
Phone wait times
50.0%

Top negative trending topics ?

Agent/rep availability
50.0%
Agent/rep callbacks
50.0%
On-hold times/transfers
50.0%
Phone wait times
50.0%
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Agent/rep attitude (1) Agent/rep availability (2) Agent/rep callbacks (1) Agent/rep knowledge (2) Application (1) Billing/payments (1) Cancellation experience (1) Cash back (1) Insurance: Car Rental (1) Insurance: Purchase security (1) Interest rate (1) On-hold times/transfers (5) Phone wait times (20) Refund (2) Rewards (2) Rewards and Redemption (3) Rewards: Air Miles (1) Trip Booking / Changes (21) Trip Cancellation (4) Website experience (3)
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Horrible

by Mike55 on Mar 5, 2020
1 out of 5 stars

I hate writing bad reviews but their system is a complete mess. It is easy to book online and granted their backend has improved over the years... But heaven forbid you have to call in to get something changed or fixed... Horrible wait times, completely clueless agents, just a gigantic pain...

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