RBC Rewards VISA Consumer Reviews

Redeemed rewards for amazon rewards and did not receive, after a month called the customer service, the customer service reinstated my points back, I then redeemed the points on October 26 for purchase of an item, there were no tracking number and so far till date I did not receive the item. I find it painful to call the customer service again and waste all my time.

I have spent many hours going back and forth to different people over the phone to resolve the issue of not being able to sign into my rewards online. "The system is down and only a few people were affected" is what I was told. It is now going on two weeks. I have over 200,000 points and do not know what to do. I had to book a trip for my son to come home and it took over 45 minutes over the phone with their agent. I have been with Royal bank rewards for over 15 years. My question and frustration is why is this taking so long?

I used my points to purchase a product in July. 6 weeks later, I still haven’t received the product but the points have been deducted since the day of purchase. I called the customer service (they responded quickly and the representative was very polite) and said that someone from the RBC Rewards program will call me within the week. No one called back. I called again (this time was a much longer wait and less information was provided by the representative) and I was told that they have returned my points since they couldn’t track the shipment (without informing me). A month and a half of waiting for a product saying that it has been shipped (but apparently they couldn’t track). Said that a representative will follow-up and call but no one did. At least they have good representatives.

It’s been three weeks since I used my points to buy an iPad. The points were deducted immediately but no one can tell me where the product is — just that it has not yet been shipped. Customer service is unable to tell me when it will be shipped — if ever! Blames a “third party” reseller that purchases the iPads from Apple. I would never have used my points if I’d known it would have taken this long... and I still have no idea how much longer they will make me wait. EXTREMELY UNPROFESSIONAL.