Get a different card if you expect any client service
by LukeW on Jan 6, 2024
3 out of 5 stars
Credit Card Reviews
RBC Rewards VISA Consumer Reviews
This page has been viewed by: Please wait... consumers
(64 reviews)
Looking for the best Credit Card?
Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard®.
Filter
Most helpfull reviewsTags
Agent/rep attitude (2)
Agent/rep availability (3)
Agent/rep callbacks (1)
Agent/rep knowledge (3)
Application (1)
Billing/payments (2)
Cancellation experience (1)
Cash back (1)
Credit Limit (1)
Insurance: Car Rental (1)
Insurance: Purchase security (1)
Interest rate (1)
On-hold times/transfers (6)
Phone wait times (22)
Refund (2)
Rewards (4)
Rewards and Redemption (3)
Rewards: Air Miles (1)
Travel (2)
Trip Booking / Changes (23)
Trip Cancellation (4)
Website experience (3)
Review author
Are you interested in?
Redeemed rewards for amazon rewards and did not receive, after a month called the customer service, the customer service reinstated my points back, I then redeemed the points on October 26 for purchase of an item, there were no tracking number and so far till date I did not receive the item. I find it painful to call the customer service again and waste all my time.
Please stay away from this organization. Their financial advisors contradict each other. They gave me false information. They don’t know their jobs well. Spending for a month 9 calls for 3 people just opening a new credit card. Go to apply for a different card. They mess you up plus never say an apology. One financial advisor was admitted to his mistake.
The insurance programs and travel rewards are great.
The issue becomes obvious if you ever need any client service. It is very hard to get answers. It is very hard to get to someone who is actually empowered to help you. In my last call, I spent an hour on the phone with support. I had a balance issue that I needed to dispute. At the end of the call, I was told I was wrong. I asked for them to send me the math that they did to come up with the point that I was wrong. They said they could not do that. i asked for the info to be put in my secure Visa mail box. They also would not do that. They said I had to go to the branch to have them do the math again. So, today I did that. 45 minutes at the branch to find out they do not have detailed access to my account, and I would have to call in for help. No one is empowered to help. Currently, in a 3 month period, I have close to $3,000 of charges that Visa will not explain to me but wants me to pay. 22.99% interest if I do not. I am now looking for a simple cash back account from a different card supplier. I hope I can find better client service.