A nightmare each and every time
by Mar16 on Feb 6, 2024
1 out of 5 stars
Credit Card Reviews
RBC Rewards VISA Consumer Reviews
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(64 reviews)
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Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard®.
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Agent/rep attitude (2)
Agent/rep availability (3)
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Application (1)
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Cancellation experience (1)
Cash back (1)
Credit Limit (1)
Insurance: Car Rental (1)
Insurance: Purchase security (1)
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On-hold times/transfers (6)
Phone wait times (22)
Refund (2)
Rewards (4)
Rewards and Redemption (3)
Rewards: Air Miles (1)
Travel (2)
Trip Booking / Changes (23)
Trip Cancellation (4)
Website experience (3)
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The insurance programs and travel rewards are great.
The issue becomes obvious if you ever need any client service. It is very hard to get answers. It is very hard to get to someone who is actually empowered to help you. In my last call, I spent an hour on the phone with support. I had a balance issue that I needed to dispute. At the end of the call, I was told I was wrong. I asked for them to send me the math that they did to come up with the point that I was wrong. They said they could not do that. i asked for the info to be put in my secure Visa mail box. They also would not do that. They said I had to go to the branch to have them do the math again. So, today I did that. 45 minutes at the branch to find out they do not have detailed access to my account, and I would have to call in for help. No one is empowered to help. Currently, in a 3 month period, I have close to $3,000 of charges that Visa will not explain to me but wants me to pay. 22.99% interest if I do not. I am now looking for a simple cash back account from a different card supplier. I hope I can find better client service.
The worst customer service on earth! Try to avoid them, they are impossible! You can't talk to a professional person!
Try to avoid them as much as you can! Even the telephone number for customer service they put on the web, doesn't work!!!!
I better buy expensive tickets than waste hours and days online.
I'm going to miss two flights, they really don't care!
And they are also expensive and don't have all the flights available in the market.
Dealing with RBC Rewards is a true nightmare. Each and every time I have to call these people, I'm on hold for a very long time, transferred around, given the run around. Getting a refund of points takes weeks if not months. Each time there is an excuse. When this current situation has been resolved (apparently yet another two weeks they say) I am going to cancel my visa and move to someone else.