RBC Rewards VISA Consumer Reviews

I made the mistake of cashing out 70,000 RBC points on Nov 22nd towards gift cards. On the next Monday, there was a 30% off gift card sale. Due to not waiting until Monday, I lost out on $150 in gift cards. I called to see if there was anything they could do. I have had my card for over 10 years and been an RBC customer since I was 10. I am very disappointed that they just say sorry, we didn't know. Will not be renewing.

Dear fellow Canadians! Do not waste your time and money! It is not just a scam - it is something you are powerless against. 11 days, 14 contacts, over 9 hours spent on the phone. None of the so-called professionals but realistically ignorant thieves were able to explain why can’t we redeem our points, why does order fail to complete, why they cannot connect to the right person, why do they contradict each other. They will never call you back if promised or interrupted, some of the reps (like W. W. in Northland location) will not be able to speak clearly in English, to understand majority of your statements and will give you 800 number in the end to call, they will keep bouncing you between card services and security office and the online services and each will promise that someone will call you early next week. Nothing! Zero! Plain vacuum! Take your money somewhere else...

I used my points to purchase a product in July. 6 weeks later, I still haven’t received the product but the points have been deducted since the day of purchase. I called the customer service (they responded quickly and the representative was very polite) and said that someone from the RBC Rewards program will call me within the week. No one called back. I called again (this time was a much longer wait and less information was provided by the representative) and I was told that they have returned my points since they couldn’t track the shipment (without informing me). A month and a half of waiting for a product saying that it has been shipped (but apparently they couldn’t track). Said that a representative will follow-up and call but no one did. At least they have good representatives.

It’s been three weeks since I used my points to buy an iPad. The points were deducted immediately but no one can tell me where the product is — just that it has not yet been shipped. Customer service is unable to tell me when it will be shipped — if ever! Blames a “third party” reseller that purchases the iPads from Apple. I would never have used my points if I’d known it would have taken this long... and I still have no idea how much longer they will make me wait. EXTREMELY UNPROFESSIONAL.

Hello - this is a RIDICULOUS situation - I cannot speak with anyone - I booked a flight that leaves in 17 hours time and my email says I will get confirmation in 24 hours - I have been calling four hours and am disconnected every time I bought this flight to meet a medical appointment, and you cannot confirm I have the flight - my points have not been deducted so I cannot cancel, RIDICULOUS and PROFESSIONAL. Why have people answering the phone for existing reservations - but no people who can help? They put you through to connections that never answer !