Capital One Platinum Costco MASTERCARD Consumer Reviews

Ever since they "upgraded" their website back in September 2017, it has not been working. Their so called upgrade forced ALL members to sign up for an online account again. The worst part: the system does not recognize existing customers. That resulted in basically everyone calling their customer service line. It took me at least 7 businesses days to get through their long wait times. I can only spare so much of my precious time but over the course of 3 different calls, I was on hold for a total of over 3 hours. The first time I went through the auto prompts and selected the correct option. A live agent finally picked up after i was on hold for 55 mins then she tells me I have to speak to someone else for this issue. I said no that's not acceptable since this was the correct option & I've waited about an hour already. She insisted and rudely put me on hold again. I waited another 45 mins then had to go to work. UNBELIEVABLE. I got nowhere that day and has to waste more time on my days off. So after that nightmare of just resetting my account, I was able to view my account for maybe 1 week. Since that time in September, theit site has been down. It's now Oct. 25th. Are they that cheap that they can't find proper computer techs to fix this?!?! One whole month of a site being down - that's embarrassing Capital One. Your company is lucky to be associated with Costco. The least you can do is send paper statements to all your customers during this ridiculous downtime. I have no idea how much I owe and when to pay up. Why should you care since its MY credit history that this will impact. Get your act together!!!!!!

Unbelievable! I lost my card so I called in and waited 30 minutes to speak to a live agenet after speaking to him about losing my card he kept putting me on hold and was unable to resolve my issue. I asked him if he knew what he was doing and told me he'd have to speak to a supervisor! and put me on hold for an additional 25 minutes surely because I told him if he knew what he was doing. You'd think they would receive training on basic customer issues like losing your card. Total disrespect for a customer's time and needs. Capital one you need to either train your employees better on how to do their daily tasks or higher more people. Waiting close to an hour is unacceptable!

First of all, they changed their online banking, I was trying to log in with my app and had to spend 15 minutes to set up my online banking "AGAIN". after that I finally got to log in and then I get an error message once logged in, so I made a payment to the card regardless as I did not know my balance or due date. when I was able to log in on my PC at home I realized that the payment I made a week ago did not go through! I called, waited for 60 minutes, no answer, called later in the same day, another 70 minutes on hold, no answer, called a third time same day another long wait no answer, the next day I see the payment was processed exactly 8 days later! causing me to go over-limit and pay an outrageous amount in interest that if I do the calculation it would equate to more than the interest rate posted roughly 31%. The next thing I did is pay off the balance and now I am calling to cancel the card and guess what, no answer again after 45 minutes, at least this time I could login to their terrible online banking site to see the balance. Now I can't cancel this card without wasting numerous hours of my time of which I already spent over 3 hours waiting and no contact yet. This is the worst card that I've ever used. worst and longest wait time, worst Online banking site and contact methods, I only got it because I use Visa and in Canada Costco accepts MC. Moving forward I'll use my debit card and won't ever deal with Coast Capital at any cost.

Capital one is absolutely the worst company for credit card out there. Terrible customer service, barley any added feature that you can not get on other free cards. Good luck getting a hold of a person or getting help for anything. Worst online system. Absolutely garbage. Shame on Costco for switching from AMEX to these clowns. Their site is always down and then randomly locks you out then you have to call and be on hold for hours to get through to anyone, who typically are somewhere remote and barley speak English. Your rebate will be in the mail with snailmail and may get lost....do yourself a favor and don't waste your time with this excuse of company for credit card provider.

Having a Costco platinum credit card for over 2 years, I've found their credit limit of $8,000 not enough for my family so I've tried twice now to raise our limit with no success. They NEVER give you a straight answer why just a "maybe next time" thanks for coming out although without the little pat on my head. I am constantly being denied at retailers because of the low credit limit so I then have to use my CIBC Visa card which has a $30,000 limit thank you CIBC Visa. I find it ridiculous because I've never missed a payment and pay my balance off every month so if they did raise my limit, I would be spending more money with them therefore making more money for them instead of CIBC. Only reason I still have it is to use at Costco. If Costco ever switches cards again, I would never consider Capital One for anything. I'm feeling that Capital One perhaps just don't care about their Costco customers.

Impossible to get thru to someone! They're always experiencing 'higher than normal' call volume. Online chat never works as all the agents are busy. What a joke! There should be an online queue. Will likely get rid of this cc

Rude CSR
after waiting the total of 49 minutes to speak to a live agent
that is: getting cut off after 15 minutes, trying again and waiting additional 34minutes, the CSR hung up on me when I try to tell him
about the poor response

I had a regular Capital One card & online account. Then I applied for this nightmare COSTCO card! WHAT A MISTAKE! It screwed up my online account, didn't recognize my phone number, and left me on hold for hours! Oh, and the card never arrived after ONE MONTH of waiting! After reading all these reviews, I realized that I had made a grave error by applying for this card, so I called my regular Capital One phone number, and told them to get my application CANCELLED. That has been done, and good-bye for good, Costco Capital One Card... Our relationship was short, and NOT sweet!

Capital One Mastercard has the one of the worst customer experiences on this planet we call earth. I honestly don't know how they are in business. Also, they have tens of thousands of 5 star reviews on their website. Do they know it's illegal to write and publish fraudulent reviews? I've been placed on hold day after day while trying to activate my Capital One Costco Mastercard. If I didn't like Costco so much I would have bailed. I fear Capital One is hurting Costco's reputation by offering horrid service while being attached to Costco's brand. In summary, Capital One sucks. They must hate their customers with a passion. Whey I finally got to a human he sounded angry. He was a man who hates his job. His hatred his employer, Capital One, their customers and life itself was clearly communicated through his tone of voice. Capital one must treat their employees as poorly as they treat their customers. My recommendation when applying for a Capital One MasterCard. "DON'T!!!" There are a lot of better cards out there. After days and days of calling them I still don't have an active card. Capital One Mastercard SUCKS! If I could give a minus 5 star review I would.

My card got locked by a faulty transit system automated payment machine.
Trying to get a new card confirm one coming. No one picks up at any time. Gave up after waiting 1 hour multiple times.
They have literally ten people at their call centre. Now I know how they pay for the more generous bonus points under this card. They fired almost everyone in the call centre.
I never had this issue with canadian bank credit cards but their cash rewards are not as generous.