Worst customer experience ever
by YIZHANG YANG on Mar 15, 2022
1 out of 5 stars
Credit Card Reviews
CIBC Dividend VISA Card Consumer Reviews
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(10 reviews)
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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The card charges an annual fee of $120 /year which does not justify the benefits it officers, try to cancel the card today on Mar 15, 2022.
1st attempt took about 30 mins to reach out for cancellation, transfer me over to other departments, hold for about 40 mins before my line got cut off.
2nd attempt have CIBC call me back, again have to transfer me over, which is another 40+ mins, reach out to an agent, speak for about 5 mins, then got cut off again.
3rd attempt was transferred over to the cancellation department (they don't give a direct line for cancellation), hold for 30+ mins and the phone got cut off again...
I am in my 4th attempt now, never had to get through this just for cancellation... their online support is terrible as well, cannot even get on the queue to type with a live agent!
I will never be using any products with CIBC, this is definitely learning for me...