I don't know what is going on with this company. The service representatives they have are not up to the job. They have in general a bad attitude and not helpful. The wait times online are unacceptable (suggests lots of complaints and/or understaffed). I could not set up an online account from their website and could get no-one that could rectify this!? At this point after three days and four phone calls - nothing has been resolved. Writing this brings me to the 5th phone call ON HOLD for now 22 minutes. I have better things to do. Too bad because the store is pretty good and great deals and discounts for quality products.
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I recently went to The Bay to purchase a couch. The Bay Days sale was on And the clerk offered 24 months equal payments if I used my Bay credit card. I’ve had the card for many years and had no idea if the credit limit which was not sufficient to cover the purchase and needed to be increased for 1,000.00. Customer service refused, advised I was not eligible and did not meet their criteria. I have Excellent credit with my Visa limit of 35,000.00 and no balance but they would not increase my limit to 3000 to purchase their couch. I ended up using my Visa but was disgusted and embarrassed by their refusal. I will not be shopping there any further and am requesting they cancel my credit card. The sales clerk advised me that they are now refusing all requests to increase credit limits. Is The Bay in credit trouble?
Their service is very bad. They gave me a credit card which couldn't be used online. Who does that???? In the past they haven't issued a credit card automatically closer to the card expiry date. Very poor service again seems like they don't want me to use the credit card and I have perfect credit history.
No wonder Hudson Bay is doing all these layoffs due to losses. Seems like if they keep this up they will be the next Sears.