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HBC MASTER CARD Consumer Reviews

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Inappropriate Card Block

by Anita on Jun 5, 2019
1 out of 5 stars

I use the HBC Capital One MasterCard weekly to buy groceries at one of 3 stores in my community. Today, my card was declined so I had to use another. Fearing it had been compromised, I immediately called Capital One and was told the block was automatic and based on unusual activity or amount. I explained I was using it at the same store I shop at every week, their history going back for years would bear that out, the amount was less than $85, and my account is in good standing. Security repeated that it was automatic based on unusual activity or amount, but could not clarify beyond that statement. The representative said she would unblock my card, and I told her that based on this I’m not sure I really want to use this card anymore; I have no confidence in their process. She had no response for me. HBC MasterCard was wonderful until it was taken over by Capital One. What a pity as I will miss getting the HBC Rewards.

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Worth to have in your wallet

by on Feb 12, 2017
3 out of 5 stars

I can gain points when I shop at the Bay and redeem gift cards right away. It has though high interest and you'd better pay it off right away. I am not using it very often, just when I shop in this store. My main card is RBC Avion.

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