Scotiabank Momentum VISA Infinite card Consumer Reviews

I had a very bad experience when I tried cancelling this Momentum Visa Infinite card with Scotiabank, when I was told that I need to keep the card active until November 30, 2017, before I can get the cashback back. I was offered a No Fee Momentum Visa card; however, my existing cashback dividends was automatically reduced by 75% when the card got downgraded. I did mention that I don’t want to keep the credit card but it appears that I have no choice but to downgrade. I wanted to dispute the way the Bank’s system has re-calculated then waited more than a year and no one followed up to refund me the greatly decreased cashback. Not until I received in the mail a letter notifying me of the $10 charge being posted due to an inactive account. This is like a year and a half after I was forced to downgrade the visa card, when no one followed up back then to refund me the cashback after that year’s November 30, 2017. Upon calling customer service line at the Bank recently, I was told that they could only reverse the $10 charge, but nothing they could do to reinstate the original cashback dividends which were earned during the duration of the Momentum Visa Infinite Card. That representative even hung up on me before she was able to come to a resolution. Upon receipt of the current visa card statement showing the credit balance last week, being January 2019, I tried logging on to check and see what I could do but I was locked out of the account. Being unable to go anywhere, I called customer service again trying to see what’s going on with my account. I spoke with a man at customer service for almost an hour. He responded with lots of patience, but his hands are tied and his manager could only refund me the greatly reduced amount of cashback and close the account. I tried asking for a refund cheque but have no choice but to accept the small refund of 25% of the original amount. It is sad when what I have expected did not turn out to be what it should be. If you are looking for a cashback credit card, stay away from this one, unless you keep paying annual fee forever, and look somewhere else for one which will not scam you.

It was very easy to get the card, the card offers great features and cashback. However, I got an equivalent card from another bank with no annual fee. I called in to cancel this card and told again and again how at this time "it just doesn't make sense to cancel it". When I called in after my annual fee was deducted, the representative confirmed that I would get a refund for the annual fee and I should wait till my cashback is released in November. When I called back, I was informed there was no prorated refund and as it is over 90 days, I will not get any refund. Now that I've paid for the whole year, I might as well keep it, insisted the representative. I understand they will make an effort to ensure people don't cancel their cards, but they are not being genuine and will use shady methods to insist you on keeping the card. I am gladly done with this bank!