RBC WestJet MASTERCARD Consumer Reviews

In a nutshell, my card #'s were compromised. I have the card, do not bank online, do not give #'s to anyone. It's a long sad story, too much to detail - but here are the general issues:
1. Can not get to talk to a representative in a timely manner
2. Representatives often unable to be of help (lack of knowledge)
3. Out-of-date software - not keeping up with issues.
It's taken 8 months, hours waiting on phone, several trips to the local RBC bank - trying to get account straightened out.
Unlike other credit cards (fortunately I also have) unusual activity is never flagged, Customer is never contacted when there is a problem, 1-800 calls means spending hours waiting to talk to someone. Most frustrating and worst service ever experienced in over 50 years of using credit cards. The flight benefits are very attractive - why I haven't cut up new replacement card - yet.

If I could give 0 stars, I would. Applied for Westjet Mastercard with promises of $0 base fare. Someone did not input the information from RBC and I have no $0 base fare. It is Sept 22nd, 2021, and I have been waiting for it since mid-July 2021. I have made 4 phone calls, with promises that it was in the "queue" with priority and still, still NOTHING! I need to fly out in 5 weeks and have no tickets because they have not issued what I was PROMISED when getting the card. I did everything right: paid my card annual fee, used the card before the deadline set out, and needless to say, I AM ABSOLUTELY FRUSTRATED with RBC. Don't bank with them and for God's sake, don't get a credit card through them.