Credit Card Reviews
Scotiabank Scene VISA card Consumer Reviews
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(14 reviews)
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SCOTIA MOMENTUM VISA INFINITE CARD
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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By far the worst customer service I've ever received. It took nearly a month and a half to resolve a simple gift card issue where the pin and card number were damaged when it was sent. I always had to email them to remind them of the issue as if they forgot about it. Every week the issue was redirected to a different representative and they'd say the same thing "this issue was forwarded to the supervisor". I now know that when you most need customer support from Scene+ they'll leave you hanging.
Absolutely a horrendous experience. Call takers we have dealt with have very thick accents and are hard to understand. The background noise is very loud and unprofessional. Twice spelt surname wrong and insist have to wait three days before departure to call them to correct their error. Have asked to speak with the supervisor. None available but will contact us… still waiting five days later. Terrible customer service!!!
Scotia Momentum VISA Infinite Card
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:
- 4% on eligible recurring bill payments and grocery store purchases
- 2% on eligible gas station and daily transit purchases
- 1% cash back on all other eligible everyday purchases
- Complimentary Concierge Services 24/7 Visa Infinite Dining Series Visa Infinite Music Series Wine Country Wonders Luxury Hotel Privileges
- Comprehensive Travel Insurance & New Mobile Device Insurance coverage
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The worst customer service that I have ever experienced. I will close my Visa card and American Express card due to the tribble service that I received. I've tried to talk to the manager to solve the issue, but he pretended he is not able to hear my voice.
They do not care about their customers.
My husband and I had a scene card with many points. We opened a new Scotia Visa which created another scene account. We wanted them merged and Scotia told us to contact the scene. We did after a 20 min wait on hold we were told we could not do this unless we changed the visa. This was not acceptable and we were put on hold again. Waited 10 minutes again and they just hung up on us. I can’t believe it...