Scotiabank Scene VISA card Consumer Reviews

My husband and I had a scene card with many points. We opened a new Scotia Visa which created another scene account. We wanted them merged and Scotia told us to contact the scene. We did after a 20 min wait on hold we were told we could not do this unless we changed the visa. This was not acceptable and we were put on hold again. Waited 10 minutes again and they just hung up on us. I can’t believe it...

By far the worst customer service I've ever received. It took nearly a month and a half to resolve a simple gift card issue where the pin and card number were damaged when it was sent. I always had to email them to remind them of the issue as if they forgot about it. Every week the issue was redirected to a different representative and they'd say the same thing "this issue was forwarded to the supervisor". I now know that when you most need customer support from Scene+ they'll leave you hanging.

Absolutely a horrendous experience. Call takers we have dealt with have very thick accents and are hard to understand. The background noise is very loud and unprofessional. Twice spelt surname wrong and insist have to wait three days before departure to call them to correct their error. Have asked to speak with the supervisor. None available but will contact us… still waiting five days later. Terrible customer service!!!