Rogers Platinum MASTERCARD Consumer Reviews

Slow service aside (every process takes a minimum of 2 weeks to go through), every time I talk to customer service they are rude and condescending. They don't care about any individual case, whatever the situation they would repeat the same information from a script. On top of that, they are inconsistent with important information such as reward rates and credit limit increase time limits. Never have I seen such incompetence.

Additionally, because they are a small company, transactions and payments also take a long time to process. If you need your credit card to pay any important bills, I would go to literately any other credit card company. The "cash back rewards" aren't worth it.

So far my experiences of anything Rogers is greedy misrepresentation and terrible customer service. Took the card as offered free screen protector ($40 value) when getting a new cell (owned by Rogers) contract. I was tempted by the 3% cash back on foreign purchases- now I thought the visa exchange rate was standard but the exchange rate Rogers used to convert to CAD from USD was far far worse than the 3% gain of the cashback - so again I've been done over by another Rogers product- the worst of corporate. Awkward to redeem cashback terrible customer services.

Just received a card... in the same week was advised by Rogers that the 4% rebate will on June 2 no longer apply to transactions in non USD amounts.. ie Euros, Pounds, Peso, Swiss Francs... so much for the WORLD part of the World Elite credit card... also cashback is decreased... and you need to spend more than 15,000 per year... All that work to set up so that I can cancel it a week later... Save your time messing around with this bank...