Rogers Platinum MASTERCARD Consumer Reviews

Ombudsmen lied to me about my card being in mail and violated Canada’s privacy commission 30-day recommendations. Unfortunately, going to have to cancel the card because can not risk dealing with Rogers and Deborah E ombudsmen being extremely rude and I have emailed lies which she sent me. Thank you, I do not want anyone dealing at Rogers

For some reason, this card gets declined and when you call in to inquire, they give you the standard response:

1) they don’t see any attempts
2) they don’t see any declines
3) the issue must be with the vendor
4) we can send you a new card

How is it a vendor issue when it’s multiple vendors? The only thing that is constant is the card, not the vendors. Why would sending me a new card fix what they claim is a vendor issue?

I can’t recommend this card until Rogers acknowledges that they have an issue and address it instead of passing the blame onto every vendor you shop with.

I can't even get a hold of them and they don't seem to be getting my payments....

One month after getting Rogers Mastercard, my card was blocked without any reason. I called customer service like ten times and each time the only reply I got was "sorry, we can not help you by that, you should wait until a representative from security department calls you!" So I waited for two weeks! Right! Two Weeks!! Until somebody from that department called me and said that the issue has been resolved and now I can use my card. So I tried my card at different stores and each time it got declined. I called the customer service and asked why still there is a hold on my card and they gave me the same response! Now I'm gonna call them and ask to cancel my card.

Worst bank/company I have ever dealt with! I sent money to the wrong account which happened to be my rogers master card, I called and asked if they could cancel that transfer, the first two customer service agents told me I could no problem, the third said they wouldn't reverse the transaction but they would be more than happy to give me a chas advance, like are you kidding me! So I get charged a fee even though I was told it wouldn't cost anything and it would be no problem to send the money back. They were also very rude as well. I went to cancel my card and they didn't even bother asking why. I'm cancelling all my products with the rogers company, internet, tv and phone after this.

Got their credit card. Once I reached my limit, I paid off my entire balance - they stopped my card. Customer representatives are liars: at first they said they couldn't access my card and then later they said my information was incorrect. Even a supervisor wasn't helpful - the name is Karen and representative David. Don't trust this bank anymore.

Rogers Bank is a joke to deal with.

They have no automatic payment despite it being promised long ago.

They have no paper statements so if they add charges as they did on mine there is no way to know without checking online. So I end up with a mark on my credit even tho my balance was paid in full.

They have no email alerts.

PLEASE JUST GO ELSEWHERE for you own sanity

In typically lousy Rogers service standards, those of you who have ever dealt with a cellphone or TV account know what I mean. They don't help customers in dispute situations unlike every other card I use. Basically a Mexican merchant put through pesos as US dollars. Of course I missed that when entering my pin and surprise when my statement showed the correct amount just 3000 usd not pesos. Of course no logical person would expect someone to have paid 3000 usd to play one round of golf. Yet the incredibly unhelpful customer service person said it's my problem since I put my pin in. Fortunately the merchant appears willing to fix it but how scary is it that they won't even call the merchant to help or flag a odd charge amount. Considering this card is for traveling it shouldn't be so unhelpful in such a simple occurrence. The second I get this money back, I am closing this account forever it is simply no where near the protection or help I get with other cards like TD infinite or Amex. Don't take this risk with this terrible company and card no matter the points available. Imagine if someone stole your pin and charged up thousands these guys wouldn't lift a finger to help you. Not worth it!