Rogers Platinum MASTERCARD Consumer Reviews

So I get this card lured by the 1.75% cash back on everyday transactions. Yesterday I try to pay for a purchase at the Apple store. My card gets declined. "No biggie," I think - guys are serious about security, perhaps want me to confirm the transaction. So I call in, get a hold of an agent surprisingly quick ("amazing!" I am thinking), but that where it goes downhill (or should I say vertical down). Apparently, Apple store is a risky transaction and my card is blocked. "Will be reviewed by the fraud department" and will get a call when this is done. With no ETA when this is going to be complete. I ask how long is this verification going to take, an hour, a day, a week, a month. "We have no estimate, sir!" ..Approximately?! "We have no estimate, sir! You will get a call when it is complete." And the guy talks to me as I owe him something. I get the feeling Rogers Bank customer support is just there to say they have customer support. No other bank I ever had an issue like that that cannot be resolved by a quick and short phone call. Two days now and all I get is attitude when I call to ask when is this 'review' of my account going to be completed and account unblocked. Ridiculous! I will likely be closing this joke of a service at first convenience. Whoever wants reliable service - look elsewhere!

The card constantly gets declined and when I call into customer service, they tell me that they don’t see any attempts on the card and there’s no reason for it being declined. They advise that the issue must be with the terminal, which I believed the first time it happened. It continues to happen at different establishments so it can’t be the terminal. I always use chip+pin, never tap. They’re sending me my 3rd card now to see if it helps...I’m not holding my breath...

I can't even get a hold of them and they don't seem to be getting my payments....

One month after getting Rogers Mastercard, my card was blocked without any reason. I called customer service like ten times and each time the only reply I got was "sorry, we can not help you by that, you should wait until a representative from security department calls you!" So I waited for two weeks! Right! Two Weeks!! Until somebody from that department called me and said that the issue has been resolved and now I can use my card. So I tried my card at different stores and each time it got declined. I called the customer service and asked why still there is a hold on my card and they gave me the same response! Now I'm gonna call them and ask to cancel my card.

I have been with Rogers bank for about 2 years and all this time, all I have encountered was terrible unhelpful customer service, be it unanswered questions, credit limit increase, name it, it's all bad.

Got their credit card. Once I reached my limit, I paid off my entire balance - they stopped my card. Customer representatives are liars: at first they said they couldn't access my card and then later they said my information was incorrect. Even a supervisor wasn't helpful - the name is Karen and representative David. Don't trust this bank anymore.

Rogers Bank is a joke to deal with.

They have no automatic payment despite it being promised long ago.

They have no paper statements so if they add charges as they did on mine there is no way to know without checking online. So I end up with a mark on my credit even tho my balance was paid in full.

They have no email alerts.

PLEASE JUST GO ELSEWHERE for you own sanity

So far my experiences of anything Rogers is greedy misrepresentation and terrible customer service. Took the card as offered free screen protector ($40 value) when getting a new cell (owned by Rogers) contract. I was tempted by the 3% cash back on foreign purchases- now I thought the visa exchange rate was standard but the exchange rate Rogers used to convert to CAD from USD was far far worse than the 3% gain of the cashback - so again I've been done over by another Rogers product- the worst of corporate. Awkward to redeem cashback terrible customer services.

Awful customer representative didn't do their jobs right and made mistakes but blamed on the customer. Bad manner, not professional, inappropriate and offensive languages. A total nightmare. STAY AWAY!