Rogers Platinum MASTERCARD Consumer Reviews

Bad customer service it's bad, really bad. Not even showing my cash back rewards on my statement, just bad. Telling me I have to set up my account to view it online, doesn't work I fill in all information and it comes back as non existent or something, just bad. They say they have a 1.75% cash back but who knows if it's even true since there is no way I can check it

In typically lousy Rogers service standards, those of you who have ever dealt with a cellphone or TV account know what I mean. They don't help customers in dispute situations unlike every other card I use. Basically a Mexican merchant put through pesos as US dollars. Of course I missed that when entering my pin and surprise when my statement showed the correct amount just 3000 usd not pesos. Of course no logical person would expect someone to have paid 3000 usd to play one round of golf. Yet the incredibly unhelpful customer service person said it's my problem since I put my pin in. Fortunately the merchant appears willing to fix it but how scary is it that they won't even call the merchant to help or flag a odd charge amount. Considering this card is for traveling it shouldn't be so unhelpful in such a simple occurrence. The second I get this money back, I am closing this account forever it is simply no where near the protection or help I get with other cards like TD infinite or Amex. Don't take this risk with this terrible company and card no matter the points available. Imagine if someone stole your pin and charged up thousands these guys wouldn't lift a finger to help you. Not worth it!