Rogers Platinum MASTERCARD Consumer Reviews

I fell for the misleading claim of a 3% rebate, which turned out to have "strings attached". Trying to deal with customer "service" is an exercise in futility. I have been trying for over a year to cancel the card ("trying" mostly consists of unsuccessful attempts to get anyone to answer the customer service line or logging in to the online site).

They seem to change policies constantly. Current credit card policies are unrecognizable from the ones they sprung on me in 2017.

Bottom line: there is NO CUSTOMER SERVICE and, trust me, you will want to figure out what's going on. Good luck!

If I can choose 0star, I will do that. Worst experience ever!! Very angry. The rep blocked my card for no reason, they are not helpful at all. Just repeating the same thing: we don’t know how long you need to you, just wait for the call! Never again with this company. I didn’t get to claim my rewards, which are around $300 Damn!! Useless!!

Worst card to hold. The company puts my card under review without any notice and no one contacts me for over a month and counting. Online suggests to call CS and customer service rep has absolutely no info. and tells me to wait and pray.

I find the agents are quite unhelpful. They have told me they were going to follow up first thing the next day, however, they did not. If they don't know the answer to a question, they make up information to get you off the phone. For example, one of the agents said that because of the Canada Post strike, the Purolator shipments are delayed. This is grossly inaccurate as Purolator guarantees the shipments to be delivered the next day. Also, all of the staff seem very unhelpful as they don't seem willing to help you get what you need. I would not recommend this company. The only reason I was looking at this card is because I was travelling (I applied 4 weeks in advance). Since they aren't able to get me this card in time for my trip, I am stuck with paying high transaction fees.

Tried to do a purchase on the card, was denied and the card was locked. Rogers CS advises I will get a callback once they've reviewed my account. It's been a month and counting, no word. Called in multiple times to clarify but was told to wait. Seriously? A WORLD ELITE credit card gets locked while doing a foreign transaction? Waste my wallet space keeping this card in there.

You know Rogers Bank is owned by Rogers, the same Canadian icon known to improperly assess fees against the Disclosure Agreements & provide terrible customer service. It's no different at Rogers Bank or with a Rogers Bank MasterCard. MasterCard should cut Rogers Bank off or better yet, don't sign up for it!

I made a huge mistake signing up for this Rogers MC. The perk was getting the reward points to apply to my Rogers Communications bill. I have always paid my Rogers Communications on a monthly basis - never late - never any added interest. This was confirmed on 3 occasions with Rogers. Then I began getting calls from this MC outfit stating I owe in August and this was ongoing until 1st week of October. I logged all phone calls - Agent- Date- Time - and Conversation. I have spent 7hrs calling both Rogers and the Rogers Bank MC people. I even set up a Conference call between Rogers & MC people. Rogers confirm on the phone that I have made ALL payments - MC people don’t address the 308.40 charge that was paid through my Bank Account. BOTH of these companies. Pass the buck - Rogers state they cannot access the Bankcard and the MC can’t even answer a question I have as to “where” they are getting their figures from. My card was never used for any other transactions. They were harassing me constantly - threatening a Collection Agency. I finally threw my hands in the air and paid the MC to stop the insanity. This Bank is a complete unethical - unprofessional item and does NOT operate like our Chartered Banks. DON'T ever apply for this card - Rogers Communications needs to disassociate themselves from this so-called Company!!!

Very bad customer service. Their reward can’t be used for bill payment. Not recommended to anyone.

Ombudsmen lied to me about my card being in mail and violated Canada’s privacy commission 30-day recommendations. Unfortunately, going to have to cancel the card because can not risk dealing with Rogers and Deborah E ombudsmen being extremely rude and I have emailed lies which she sent me. Thank you, I do not want anyone dealing at Rogers

For some reason, this card gets declined and when you call in to inquire, they give you the standard response:

1) they don’t see any attempts
2) they don’t see any declines
3) the issue must be with the vendor
4) we can send you a new card

How is it a vendor issue when it’s multiple vendors? The only thing that is constant is the card, not the vendors. Why would sending me a new card fix what they claim is a vendor issue?

I can’t recommend this card until Rogers acknowledges that they have an issue and address it instead of passing the blame onto every vendor you shop with.