Bad customer service and rewards
by Esther Houghland on Jun 9, 2021
1 out of 5 stars
Credit Card Reviews
Tangerine MASTERCARD Consumer Reviews
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(32 reviews)
Looking for a Cash Back credit card?
Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard®.
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Agent/rep availability (4)
Agent/rep callbacks (2)
Agent/rep knowledge (1)
Agent/rep language skills (1)
Billing/payments (2)
Blocked Account (1)
Cash back (2)
Interest rate (1)
Mobile app experience (1)
On-hold times/transfers (4)
Phone wait times (4)
Rewards and Redemption (1)
Security & Fraud Detection (4)
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Worst experience ever. Deceptive marketing on its 2% cash rebate. Refuse to recognize recurring bill payment category setup for 2%. Give nonsense story, blah blah blah. Avoid this card like the plague. Have to wait forever for customer service. Don't even allow me to close the account. Imagine that!!!
This was supposed to be a great credit card for cashback. It was bad. They found reasons to not give me rewards or give me the lowest possible percentage that they could. Also - their service was awful. On hold forever - Regularly telling me that they were experiencing higher than expected call volume - REALLY. I expect that the call volume has to do with how bad their service is and how pathetic their rewards are. I was trying to cancel my card for the poor service - being on hold for over 40 minutes certainly solidified that cause.