Tangerine MASTERCARD Consumer Reviews

Their phone service is the WORST in the entire world. I called them on August 28, 2022, about an unauthorized charge to my account for $246.75. I spent 45 minutes explaining to three different people this charge and they decided to cancel my card and replace it and would credit my account shortly thereafter. I was told to pay the full balance of the account and they would put the credit on my next statement.
Today Sept 23, 2022, I called as this credit was not on my new statement and spent 2.45 hours on the phone and speaking to 4 different people none of which could solve this problem with the last one who transfers me to their security department which never answers their phone after 23 minutes at which point I gave up.
Thus my problem is not solved and I shall most likely never use this credit card again.
Also, I am sure anyone else using their phone service will agree that it is a monstrosity.

You CAN"T reach them via chat, reach them via email, can't reach via message, all the systems come back with "error" or "service is currently unavailable". It was like this last year, and when I tried to reach them it is still the same.
The only way to get anything done (even the smallest thing) is to Call, go on hold for 45, 70, or 90 minutes, and talk to an agent who doesn't know anything, must always put you back on hold to ask someone... Either Customer-service is Outsourced overseas or they are High-school students with no training - or maybe they are elementary school kids (actually that is unlikely since most students at our elementary school would probably do a better job)...
Useless company!
I will cancel my TAngerine accounts. There is no way I am giving these people one extra $ of profit...

Never in my life, have I will wait for French service on the phone for more than an hour... never!!! I will cancel this week Mastercard Tangerine!

I called back and I pressed for English service and wait for 1 min to get somebody on the phone!

Tangerine you just lost me forever!

My husband misplaced his card. He made three attempts to cancel/put his card on hold (not asking for a replacement). He couldn't do it because they were not satisfied with their "authentication". Being the primary cardholder, I stepped in and went thru the verification process, still couldn't get it done, as the agent need to contact the credit bureau, etc. I have credit cards with other banks. Never imagined it would be this difficult to cancel a misplaced card. I can't help thinking if this is a stolen card situation, who is going to be responsible for the fraudulent charges while they are taking their sweet time to cancel the card? What if you are overseas and lost your card... I cancelled my MasterCard account. Hope this information will help anyone trying to decide which credit card to get.

Long waits (over 1 hour)... totally useless customer services-doesn't even have basic maths skills. Credit card gets blocked frequently when making a large transaction at local reputable merchants. Just contacting their F&S department is like finding snow in hell.

This was supposed to be a great credit card for cashback. It was bad. They found reasons to not give me rewards or give me the lowest possible percentage that they could. Also - their service was awful. On hold forever - Regularly telling me that they were experiencing higher than expected call volume - REALLY. I expect that the call volume has to do with how bad their service is and how pathetic their rewards are. I was trying to cancel my card for the poor service - being on hold for over 40 minutes certainly solidified that cause.

I selected groceries as one of my 2% cashback categories - the first month of using this card. I ordered groceries through Costco insta-cart 3 times. The first time I got 2% cashback, the second time 0.5% cashback and the third time 2% cash back. I can't really understand why there would be differences in amount back considering it's the same vendor. After reading the other reviews, I'm not going to bother phoning to fight with their customer service and wasting my time. I'll go back to my other credit cards and keep this one on hand for use once in a while. Smaller banks like Tangerine are free to fight for market share, but they need to be honest about their cash back incentives and improve customer service. The online chatbot is useless too.

Someone on the other side of the country was using my card so I called Tangerine to be put on hold for hours and transferred. They didn't refund all the money so I call and hold for hours and transferred again. A month later someone at Tangerine started my card number up again and the thieves got to steal more so hold again fo the next 4 days they still won't take off the interest. They told me to wait for my next bill so I would know what to pay and when I received the bill I've got $150 of interest.

Customer Service is abysmal. I tried customer service to get my damaged card replaced for 2 months during various times of the day. Waited no less than 30 minutes on the phone each time, yet couldn't reach customer service. Anytime you call standard message would be "due to high call volume wait times are longer". Horrible customer service.

Just have this card, will cancel it soon. Their customer service do nothing but make trouble. Not recommend!