Bad customer service and rewards
by Esther Houghland on Jun 9, 2021
1 out of 5 stars
Credit Card Reviews
Tangerine MASTERCARD Consumer Reviews
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(32 reviews)
Looking for a Cash Back credit card?
Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard®.
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Agent/rep availability (5)
Agent/rep callbacks (2)
Agent/rep knowledge (1)
Agent/rep language skills (1)
Billing/payments (2)
Blocked Account (1)
Cash back (4)
Interest rate (2)
Mobile app experience (1)
On-hold times/transfers (4)
Online chat (1)
Phone wait times (5)
Rewards (1)
Rewards and Redemption (1)
Security & Fraud Detection (5)
Review author
This was supposed to be a great credit card for cashback. It was bad. They found reasons to not give me rewards or give me the lowest possible percentage that they could. Also - their service was awful. On hold forever - Regularly telling me that they were experiencing higher than expected call volume - REALLY. I expect that the call volume has to do with how bad their service is and how pathetic their rewards are. I was trying to cancel my card for the poor service - being on hold for over 40 minutes certainly solidified that cause.