Desjardins VISA Classic Consumer Reviews

I can't even count how many times I've had difficulty with their automated system. Hanging up on me and not even allowing me the option or chance to press the button. If by some miracle I do get through I am able to hear my information about when wanting to speak to a representative directly. The minimum whole time that I've experienced is no less than 30 minutes. Currently, as I write this I have been on hold for over 1 hour waiting to speak to someone for one piece of information which I cannot access online or through their automated system. Incredibly frustrating and good chance I will be cancelling this card once I've actually reached a human being.

No one cares here. Send you a statement by email and if you don't pay right at 2 months they hit your credit score right away. We had an issue with logging in and we were paying the wrong number on the card. They didn't care and knocked us.

Terrible customer service! You are left waiting on the phone for hours, and then are unwilling to help. I asked to talk to a manager and I was told they would return my call within 48 hours.

Compensation, customer service and the technology they use to move the money around are all by far the worst I have had to deal with. I have 3 other Visa cards that are substantially better. When trying to get statements after cancelling this card they made me buy a fax machine only to have different representatives tell me they won’t fax for security reasons. After 2 weeks of hounding them with calls, they finally emailed to me which they all said, in the beginning, was not possible. The reps on the phone are consistently awful, arrogant, snarky and hard to understand either their strong French accents