Desjardins VISA Classic Consumer Reviews

I had a credit card through this company. They failed to inform me when they were no longer working in partnership with The Brick, so I had to find that out on my own when my card was denied. I then called them to pay off my final balance and the person on the phone said multiple times that it was my last payment, and I even confirmed if I could cut my card, and she replied yes. However, I continued to get bills in the mail. I spoke with someone on the phone and asked if they record conversations with their customers, and he said yes, so I asked him to look back and find the recording of their staff saying it was my last payment and that I could cut my card. The man said there were no notes and no such conversation was recorded. What a bunch of crooks... Stay away from this company!

They do not close your account after being fully paid. They do not even send you an email that your account is closed. You have to rely on what their agent has said that it is close. Online statements are not clear. Very misleading. Not even a 1 star.