Desjardins VISA Classic Consumer Reviews

I have been in contact with them on payment plans and here they pawned me off to a 3rd party writing that I am doing nothing and did not put in that we made arrangements on payment plans now have to pay in full before they send to collections. They have lied countless times to me and do not recommend them at all, if anything boycott these people.

My wife called back in February to pay off our credit card. They told us the outstanding balance and we paid it. We never heard back from them until we received a phone call from Desjardins but it sounded like a scam. They told us that there was a balance on our card. Because we paid the card off fully, I didn’t think it was legitimate. We received a letter in the mail stating that if we have trouble meeting our financial obligations because of Covid 19 they could help. I call the number on the mailer and after being on hold for 40 minutes. A representative came on the line ( ID # 61A ). She was the rudest CSR I have ever dealt with. Completely lacking in empathy. I hope I never have to deal with someone like that again.

Customer Service is not their middle name. Absolutely horrible in their attitude. In 2018, we obtained appliance financing through BRICK. We received monthly email payment notices from Mid 2018 to May 2019 which we kept paying up to date. They stopped sending email notices afterwards and 4 months later send a paper notice with huge interest charges. We talked to them that the interest charges were not justified because the lack of communication was at their end. Their agents are trained not to listen and be rude. Regardless in Oct 2019, we not only paid the previous balance but also paid the next dozen installments in advance because we did not wish to deal with them. They put us on a credit card default. We called them up and asked them to correct our credit bureau but the representative on the line doesn't seem to have any common sense. I will shortly be moving the matter to court and claiming damages.