Desjardins VISA Classic Consumer Reviews

Having a Desjardins Odyssey card for years, now first time connecting with their service and finding out why I can't get back into my Accord D program to redeem my bonus dollars. The service transferred me 5 times, have to punch in my card #, etc... after the 5th time, I asked them why they could direct me to the right department.
Tried a week later, same result! You are dealing with terrible service and today I tried again, guess what, yes, it was even worse! after being transferred again and again, I gave up hope!

Wow, I would have rated them less than one star but I guess that’s the lowest. Worst credit card out there. Customer service is horrible, if they don’t like your question they put you on hold and leave you forever or hang up on you and when you call back they say they got disconnected.
I am canceling my card in spite of them still owing me a credit from March that they say was made but is not listed anywhere on my account. They said, “ it’s there you just can’t see it”.
People stay away from this company, you’ll be very sorry if you don’t!

Desjardins is just awful to bank with. I have a visa card with them they overcharged me and later when I followed up on it they said they made a mistake and would reverse the charges. They still charged me interest on it for late payment even though I should have never been charged at all. When I called in, I was on the phone for 1 hour on hold and when the person finally answered, she spoke to me for 10 minutes, said she would put me on hold to do calculations and left me on hold for another 40 minutes before hanging up on me. TERRIBLE customer service, incompetent employees. Do NOT bank with them if you can avoid it!