Desjardins VISA Classic Consumer Reviews

I have been a Visa Desjardin customer for over twenty years. Recently my credit card did not process, I called in to be advised my account is closed. Why I asked, because they no longer have a financing program with RONA, I stated I have a Desjardin Visa and have not financed with Accord D Financing since 2002. To that, they stated they sent a letter in June 2020, to which I did not receive and nor has my address changed. The letter was to be resent over two weeks ago and nothing again, been hung up when trying to find out what's going on, I receive two statements since these statements from this company all showing everything inlace. Reporting to credit bureau regularly. Weird place

This company has the most confusing monthly payment arrangements I have ever experienced. They send you information on what you owe monthly and divide it all up. Nevermind how confusing the paper mail billing statements are. I asked what I owed in full because they put late on my statements and it reflected on my credit. I put 200 and owed 217 so it was considered a partial payment. Yet they do not send billing statements on time. Ridiculous. I asked them how much I owed in FULL so I could pay it ALL off because I was SO done with this company. They told me the amount I wrote it down and paid it. 2 months later I get a statement saying I owe 169.90$ and I'm 1 month late yet I asked how much I owed in full. I paid it and am going to cancel my credit card. Shame on you.

I had a business visa card with Desjardins. It was the worst. Difficult and confusing to check the balance online. Confusing paper balances in the mail. My accounting software was unable to connect with the online account so, it was frustrating for my accountant too. I have 3 Mastercards with other banks. They all are great. Never going back to Desjardins Visa. Waste of time and money.