Desjardins VISA Classic Consumer Reviews

A Desjardin employee stole my information.
Getting a credit card with Desjardin was a huge mistake. I made my payments, I got to the end and paid off 1018 dollars, what I thought was the remainder of the card because after my information was stolen I wanted nothing to do with them. I still owed 100 dollars on the card, but because their site is so terrible to navigate, I didn't realize I still owed. A few months later I get a letter in the mail, I open it and it is about a late payment. Now I have a bad credit rating and my information was stolen. The worst financial decision I ever made was going through Desjardin.

One of my furniture line of credit with them became overdue. I was on a 'don't pay anything for two years" plan to buy this furniture. After two years a monthly payment became due. It has been such a long time that it just went out of my mind, I missed the minimum monthly payment for 2 months, it wasn't a large amount. They never called or emailed me to remind me of the late payment. They ruined my credit score which hurt my ability to get a mortgage. When I called them to ask why you didn't contact me, they said they lost my number or didn't have it. I put all my correct details in the application. I paid off the entire amount rather than keep dealing with them. Even though the agent gave me the whole amount to be paid, they still contacted me of a small balance owing, I'm trying to get rid of them. Stay away from them and protect your credit score!

Their customer service do nothing for you! My 75-year-old mother had a loan on a sofa with Desjardins when the Coronavirus hit and my mom was afraid to go out do anything. So her bill went from $260 ish in March 2020 to over $525 by May 2020. It seems like a scam to me! So very be careful with this company!!!

Desjardins is just awful to bank with. I have a visa card with them they overcharged me and later when I followed up on it they said they made a mistake and would reverse the charges. They still charged me interest on it for late payment even though I should have never been charged at all. When I called in, I was on the phone for 1 hour on hold and when the person finally answered, she spoke to me for 10 minutes, said she would put me on hold to do calculations and left me on hold for another 40 minutes before hanging up on me. TERRIBLE customer service, incompetent employees. Do NOT bank with them if you can avoid it!

Customer Service is not their middle name. Absolutely horrible in their attitude. In 2018, we obtained appliance financing through BRICK. We received monthly email payment notices from Mid 2018 to May 2019 which we kept paying up to date. They stopped sending email notices afterwards and 4 months later send a paper notice with huge interest charges. We talked to them that the interest charges were not justified because the lack of communication was at their end. Their agents are trained not to listen and be rude. Regardless in Oct 2019, we not only paid the previous balance but also paid the next dozen installments in advance because we did not wish to deal with them. They put us on a credit card default. We called them up and asked them to correct our credit bureau but the representative on the line doesn't seem to have any common sense. I will shortly be moving the matter to court and claiming damages.