Desjardins VISA Classic Consumer Reviews

They do not close your account after being fully paid. They do not even send you an email that your account is closed. You have to rely on what their agent has said that it is close. Online statements are not clear. Very misleading. Not even a 1 star.

I love when I try to use my card and it declines multiple times so I call the company because of course that nightmare of an app is useless, to find out my card has been discontinued and they are no longer providing me service. I thought it was a scam because who does that?? Horrible customer service!!!

The customer service has always been “peppy” but USELESS. They talk in customer service cliches and offer you little to no solutions to your issues. My card expired, and I’ve been waiting almost 2 months for my new card to arrive. I’ve had bills attached to the card bounce, I’ve had service providers drop me due to the card not being updated, I’ve wasted hours of my time on the phone with customer services trying to figure out where my card is. In fact, they have mailed out TWO cards with my name and identification that have yet to arrive at TWO separate locations. This is a ridiculous credit provider and the bonus dollar program is a pathetic rewards system. After four phone calls begging them for a solution, I’ve moved on to another provider. Not only will I never use this card/account again (if one of the cards ever shows up) but I will be taking every opportunity to spread the word that this is a horrible card and provider.

The worst credit card company ever. I missed a small portion of my previous payment and didn’t realize it. I talked with one of their representatives on the phone who assured me that I could pay the remainder with my current monthly payment we scheduled 4days from then.
I made the payment exactly when I said I would, but they didn’t register it, claimed it was a missed payment and dropped my credit rating 40points. They were very capable of putting a request in to the credit bureau to reverse the results of their own mistakes but refused. I’m now on a 6month suspension for missing the payment they screwed up..lol.
Their customer service is horrid. Avoid dealing with them at literally any cost.

We were refused, only offered us $ 1000 we have a credit score of 800 our another credit card is paid every 2 weeks the only other debt is a car $236 a month and they had the nerve to tell us we do not meet their criteria WHY???

A Desjardin employee stole my information.
Getting a credit card with Desjardin was a huge mistake. I made my payments, I got to the end and paid off 1018 dollars, what I thought was the remainder of the card because after my information was stolen I wanted nothing to do with them. I still owed 100 dollars on the card, but because their site is so terrible to navigate, I didn't realize I still owed. A few months later I get a letter in the mail, I open it and it is about a late payment. Now I have a bad credit rating and my information was stolen. The worst financial decision I ever made was going through Desjardin.

I have been a Visa Desjardin customer for over twenty years. Recently my credit card did not process, I called in to be advised my account is closed. Why I asked, because they no longer have a financing program with RONA, I stated I have a Desjardin Visa and have not financed with Accord D Financing since 2002. To that, they stated they sent a letter in June 2020, to which I did not receive and nor has my address changed. The letter was to be resent over two weeks ago and nothing again, been hung up when trying to find out what's going on, I receive two statements since these statements from this company all showing everything inlace. Reporting to credit bureau regularly. Weird place

Paid the full amount of my purchase (900$) as soon as I received the statement at the EconoMax store where I purchased the item. I have a receipt for the payment but between Desjardins Visa and EconoMax, they can't track down the payment. EconoMax does not dispute that I made the payment in full. The incompetency seems lay squarely with Desjardins. They are asking me, not EconoMax to prove that the payment was made. 2 hours of my time lost because of their gross incompetency and they still haven't figured it out yet. Luck for Desjardins, they seem to have little to no competition in Quebec. I hope that changes soon.

It requires user ID but not password, then it shows error. They make it impossible for us to acces our balance!

If I could rate it 0 out of 5 stars I would.
After a year of paying off my credit card online statement, they reached out saying I owed $1,500 that was nowhere to be found online. The website is useless and very user-unfriendly.

Terrible experience. Would never recommend using this service if you use online banking at all.