Desjardins VISA Classic Consumer Reviews

The worst credit card company ever. I missed a small portion of my previous payment and didn’t realize it. I talked with one of their representatives on the phone who assured me that I could pay the remainder with my current monthly payment we scheduled 4days from then.
I made the payment exactly when I said I would, but they didn’t register it, claimed it was a missed payment and dropped my credit rating 40points. They were very capable of putting a request in to the credit bureau to reverse the results of their own mistakes but refused. I’m now on a 6month suspension for missing the payment they screwed up..lol.
Their customer service is horrid. Avoid dealing with them at literally any cost.

We were refused, only offered us $ 1000 we have a credit score of 800 our another credit card is paid every 2 weeks the only other debt is a car $236 a month and they had the nerve to tell us we do not meet their criteria WHY???

A Desjardin employee stole my information.
Getting a credit card with Desjardin was a huge mistake. I made my payments, I got to the end and paid off 1018 dollars, what I thought was the remainder of the card because after my information was stolen I wanted nothing to do with them. I still owed 100 dollars on the card, but because their site is so terrible to navigate, I didn't realize I still owed. A few months later I get a letter in the mail, I open it and it is about a late payment. Now I have a bad credit rating and my information was stolen. The worst financial decision I ever made was going through Desjardin.

I have been a Visa Desjardin customer for over twenty years. Recently my credit card did not process, I called in to be advised my account is closed. Why I asked, because they no longer have a financing program with RONA, I stated I have a Desjardin Visa and have not financed with Accord D Financing since 2002. To that, they stated they sent a letter in June 2020, to which I did not receive and nor has my address changed. The letter was to be resent over two weeks ago and nothing again, been hung up when trying to find out what's going on, I receive two statements since these statements from this company all showing everything inlace. Reporting to credit bureau regularly. Weird place

Paid the full amount of my purchase (900$) as soon as I received the statement at the EconoMax store where I purchased the item. I have a receipt for the payment but between Desjardins Visa and EconoMax, they can't track down the payment. EconoMax does not dispute that I made the payment in full. The incompetency seems lay squarely with Desjardins. They are asking me, not EconoMax to prove that the payment was made. 2 hours of my time lost because of their gross incompetency and they still haven't figured it out yet. Luck for Desjardins, they seem to have little to no competition in Quebec. I hope that changes soon.

It requires user ID but not password, then it shows error. They make it impossible for us to acces our balance!

If I could rate it 0 out of 5 stars I would.
After a year of paying off my credit card online statement, they reached out saying I owed $1,500 that was nowhere to be found online. The website is useless and very user-unfriendly.

Terrible experience. Would never recommend using this service if you use online banking at all.

I have a Bestbuy credit card through Desjardins, we just paid it off and now they cancelled it because they no longer have a contract with the Bestbuy store.
The second problem - we have a leon's card as well and another visa classic card, we have been making payments on time and always paid off the cards, so today my aunt applied for the leon's card they declined it and I was the co-signer to make sure and they still decline it for no reason, my credit is good, this is very disrespectful since we already in business and I been making payments, on time, so you know what I will close all my accounts with you for this disrespectful action declining my application, and I hope everyone and every business will stop dealing with you.

Desjardins is just awful to bank with. I have a visa card with them they overcharged me and later when I followed up on it they said they made a mistake and would reverse the charges. They still charged me interest on it for late payment even though I should have never been charged at all. When I called in, I was on the phone for 1 hour on hold and when the person finally answered, she spoke to me for 10 minutes, said she would put me on hold to do calculations and left me on hold for another 40 minutes before hanging up on me. TERRIBLE customer service, incompetent employees. Do NOT bank with them if you can avoid it!

Customer Service is not their middle name. Absolutely horrible in their attitude. In 2018, we obtained appliance financing through BRICK. We received monthly email payment notices from Mid 2018 to May 2019 which we kept paying up to date. They stopped sending email notices afterwards and 4 months later send a paper notice with huge interest charges. We talked to them that the interest charges were not justified because the lack of communication was at their end. Their agents are trained not to listen and be rude. Regardless in Oct 2019, we not only paid the previous balance but also paid the next dozen installments in advance because we did not wish to deal with them. They put us on a credit card default. We called them up and asked them to correct our credit bureau but the representative on the line doesn't seem to have any common sense. I will shortly be moving the matter to court and claiming damages.