Desjardins VISA Classic Consumer Reviews

I have a Bestbuy credit card through Desjardins, we just paid it off and now they cancelled it because they no longer have a contract with the Bestbuy store.
The second problem - we have a leon's card as well and another visa classic card, we have been making payments on time and always paid off the cards, so today my aunt applied for the leon's card they declined it and I was the co-signer to make sure and they still decline it for no reason, my credit is good, this is very disrespectful since we already in business and I been making payments, on time, so you know what I will close all my accounts with you for this disrespectful action declining my application, and I hope everyone and every business will stop dealing with you.

I used this company when Sleep Country offered a 2 year no interest through them. A few days later I made a second purchase and asked to have only one account for both purchases. First problem: they opened 2 different accounts and if they mailed any statements, I did not receive them. My first purchase: Took several attempts to access my account online to arrange for payments. Then I sent by fax and then by mail the information needed to make automatic payments. Both ignored. They began to send me late payment notices but no statements. After many failed attempts to speak with them over the phone, I finally was able to make the arrangements to pay without problems. In the meantime, I got a letter from the collection company regarding the "second account" (for which they claim have sent statements but none received). In spite of my efforts to arrange for monthly payments, they damaged my credit record and now I am dealing with a collection agency (for the second account only). My experience is that I am dealing with a deceitful or very incompetent company that is best to stay away from.

You would think that a credit card company would be vigilant about credit card frauds. I went to Best Buy because of the flexible financing they offered with Desjardins visa credit card. Despite my good credit scores, my request for the maximum of $2,000 limit had been denied. They gave me a Desjardins number to call to see why I had been denied the application. After series of voice automated options, I found out that I had been approved for $15,000 limit and the account had been created under my SSN (It's Canadian) This freaked me out, and I immediately called their customer service to see what was happening. I was on the phone with them for over an hour as the Fraud Department could not figure out anything, and they pass the call around with different departments at least three times. Oh, and when I was transferred to customer service, they were very short with me about the fact that I called them up about fraud-related events... It was very hard to keep calm over the phone. My last time being "on hold" I was waiting for about ten minutes, then the phone was disconnected. Needless to say, they have the WORST customer service ever. They were so irresponsible as they did not know how to deal with fraud-related events. If anything, do not deal with credit card companies who couldn't care less about credit card fraud (and your credit score)