Desjardins VISA Classic Consumer Reviews
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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Compensation, customer service and the technology they use to move the money around are all by far the worst I have had to deal with. I have 3 other Visa cards that are substantially better. When trying to get statements after cancelling this card they made me buy a fax machine only to have different representatives tell me they won’t fax for security reasons. After 2 weeks of hounding them with calls, they finally emailed to me which they all said, in the beginning, was not possible. The reps on the phone are consistently awful, arrogant, snarky and hard to understand either their strong French accents
Terrible customer service! You are left waiting on the phone for hours, and then are unwilling to help. I asked to talk to a manager and I was told they would return my call within 48 hours.