Desjardins VISA Classic Consumer Reviews

Having a Desjardins Odyssey card for years, now first time connecting with their service and finding out why I can't get back into my Accord D program to redeem my bonus dollars. The service transferred me 5 times, have to punch in my card #, etc... after the 5th time, I asked them why they could direct me to the right department.
Tried a week later, same result! You are dealing with terrible service and today I tried again, guess what, yes, it was even worse! after being transferred again and again, I gave up hope!

Wow, I would have rated them less than one star but I guess that’s the lowest. Worst credit card out there. Customer service is horrible, if they don’t like your question they put you on hold and leave you forever or hang up on you and when you call back they say they got disconnected.
I am canceling my card in spite of them still owing me a credit from March that they say was made but is not listed anywhere on my account. They said, “ it’s there you just can’t see it”.
People stay away from this company, you’ll be very sorry if you don’t!

So here's a fun story: we had financing with the Brick. As of January 1, we discovered that our Access D stopped login working when trying to see the balance because The Brick is no longer involved with Desjardins. Here's another fun story, we are trying to get approved for a mortgage and they see we owe money to Desjardins. Desjardins says we have a balance of zero and that it would take TWO DAYS for an email confirmation. Two days?! You have got to be kidding me! We had another debt to an auto company and that was easily paid off and confirmed within minutes! I'm glad someone had the sense to remove Desjardins from the Brick, but I wish we still had access to our accounts until all financing was paid.

I had a credit card through this company. They failed to inform me when they were no longer working in partnership with The Brick, so I had to find that out on my own when my card was denied. I then called them to pay off my final balance and the person on the phone said multiple times that it was my last payment, and I even confirmed if I could cut my card, and she replied yes. However, I continued to get bills in the mail. I spoke with someone on the phone and asked if they record conversations with their customers, and he said yes, so I asked him to look back and find the recording of their staff saying it was my last payment and that I could cut my card. The man said there were no notes and no such conversation was recorded. What a bunch of crooks... Stay away from this company!

They owe me over 500.00 dollars and won’t pay me back! I've been calling for a month...

Overpaid the card and didn’t send the cheque, even called in for customer service then tricked me to call me back but never did. Can’t believe this is a still-running company in Canada.

There's this music school leave pending a transaction for personal coaching announced on their website but, in the end, the instructor was not available for teaching.
When I called Desjardin, they had nothing better to tell me besides that there was nothing could do and something about Visa international politics. I don't care how it works overseas, in Quebec, I am supposed to be able to cancel the transactions on my credit card if I won't get the service I paid.

Customer service is awful! If you stay at a hotel and they authorize more than the total, this company won't release the extra for 30 days. The hotel even called to ask them to release it (on my way back I stopped so I was in front of them while they called) and it still took 4 more days (a total of 14 days). I heard another lady say this company holds for 30 days, so that's how I knew about the 30-day hold. Customer service does not want to help you. Cancelled my card. I don't need the stress of having a card like this.

I lost my wallet fairly recently, and there was fraudulent activity on my card which is my fault for losing it in the first place. However, I called customer service 6 times one night. The calls kept going dead, aka not dropping. Two of the six agents could not find my account based on the info I provided based on my name/birthday/phone number I provided. I spent over 2 hours and 35 minutes having my situation unresolved. As far as I know, someone still has my card and using it fraudulently as they could not get it cancelled. There is a balance owing and I'm praying it does not affect my credit rating.

They do not close your account after being fully paid. They do not even send you an email that your account is closed. You have to rely on what their agent has said that it is close. Online statements are not clear. Very misleading. Not even a 1 star.