National Bank World Elite MASTERCARD Consumer Reviews

BNC Mastercard does not respect its customers and its card agreements. They said they would reimburse you for any theft or breakage. This is completely false. In addition, they deal with a third-party company called Can Assistance... The worst company in the world, we wait more than two hours to speak to someone. In addition, they ask for a new document each time to explain finally they will not reimburse you. I'm going back to my previous bank wich was friendly, honest and respectful of their customer.

You have to wait for an hour to get someone on the phone to approve a charge to the card. Its constant and bad for businesses. I don't have all day to sit on a phone tp get something approved. Its time to switch !!

I would STRONGLY encourage you to AVOID this company and their credit card. Their customer service is one of the worst I have ever experienced.
Firstly, although there appears to be an online chat function, the only way to connect with a live agent is by phone. It takes FOREVER to connect with a live agent. Be prepared to wait 30 minutes to 1 hour for even the most simple questions. Unless you speak French, it can be difficult to communicate with the agent too as I believe most of their agents are native francophones, even when you choose the English line.
Lastly, to set up pre-authorized debit, one would have to thoroughly search the website in order to find the pre-authorized debit form, as it is not immediately intuitive. You would have to download the form, complete it, print it then MAIL it or FAX it to NBC. There is no online emailing option or a secure portal to upload your confidential documents. I have no clue how many individuals still have fax machines in their homes in this day and age.
I am cancelling this credit card at the first instance once I have received my rewards.

I applied because of their marketing of the points program. Have a good income and credit rating and other Elite Credit cards already. But initially, they called me and said they wanted my Driving License as proof of ID and address. I emailed it. Nothing happened for 10 days I called them again and they said oops yeah we have it... After another week got an email saying I've been approved and got the card. When I called to activate, they said they wanted even more proof of address even though they had my driving license. They said other bank statements are not enough, demanded my tax returns! The customer service is very rude, didn't care if I stayed as a customer or not. The whole thing feels like a fishing expedition to get people's info. DO NOT FALL For it.

Disputed a charge online and submitted the documentation, they said they would respond to me within 2 business days. 2 months later they sent me a letter saying I had 10 days to respond to their letter with documentation. Of course, being a busy individual focusing on health problems all at once this was an unreasonable request, especially considering I had already done all that online. I will now be changing products.