Terrible Customer Service. AVOID IF POSSIBLE.
by MT on May 22, 2022
1.5 out of 5 stars
Credit Card Reviews
National Bank World Elite MASTERCARD Consumer Reviews
This page has been viewed by: Please wait... consumers
(7 reviews)
Interested in this Credit Card?
Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard®.
Filter
Most helpfull reviewsTags
Review author
I would STRONGLY encourage you to AVOID this company and their credit card. Their customer service is one of the worst I have ever experienced.
Firstly, although there appears to be an online chat function, the only way to connect with a live agent is by phone. It takes FOREVER to connect with a live agent. Be prepared to wait 30 minutes to 1 hour for even the most simple questions. Unless you speak French, it can be difficult to communicate with the agent too as I believe most of their agents are native francophones, even when you choose the English line.
Lastly, to set up pre-authorized debit, one would have to thoroughly search the website in order to find the pre-authorized debit form, as it is not immediately intuitive. You would have to download the form, complete it, print it then MAIL it or FAX it to NBC. There is no online emailing option or a secure portal to upload your confidential documents. I have no clue how many individuals still have fax machines in their homes in this day and age.
I am cancelling this credit card at the first instance once I have received my rewards.