Capital One Low Rate Guaranteed MASTERCARD Consumer Reviews

I applied in May 2020 and was approved for a secured card. They sent a registered letter asking that I go to the post office to confirm my identity which I did. Then they sent another letter requesting funds that I sent them through online banking. Received a third letter stating they received my deposit and will issued the card shortly. And to my amazement, it arrived less than a week later. Wow! The issue begins when I look at the card. They misspelled my first name. I called customer service and at first, they wouldn't speak to me. After they realized the name was wrong, I was asked to send in a copy of my ID to prove who I was, which I also did. After two months of back and forth, they still can't fix the issue so I asked for my deposit back which now has been over a month. Absolute brute company to deal with since ALL their customer service support is in the Philippines!