First National Fixed Mortgage Consumer Reviews

First National is terrible at communicating and you have to contact them through email or phone.

I have been trying to contact anyone in this company for past over 2 months. I had opened 5 requests where they promise to contact me back in 2 business days. However, this never happened. I receive a confirmation email for each request, and that is the end of the story. On one occasion, I received a call 1.5 months since opening the first ticket asking me to call back. Being on another call, I was unable to answer but I returned the call 2 minutes later. And then left 4 voicemails to the same person over the next two days. That is a long time ago and still nothing. Stay away from this company, the customer service is terrible. My next steps will be re-financing in a different institution and forgetting about this incompetent company forever.