Mortgage Reviews

First National Fixed Mortgage Consumer Reviews

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(17 reviews)
First National Fixed Mortgage
1.7 out of 5 stars:
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Do not recommend!!!

by Cat on Aug 25, 2021
1 out of 5 stars

First National is terrible at communicating and you have to contact them through email or phone.

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Terrible company

by unsatisfied customer on Jul 5, 2021
1 out of 5 stars

I have been trying to contact anyone in this company for past over 2 months. I had opened 5 requests where they promise to contact me back in 2 business days. However, this never happened. I receive a confirmation email for each request, and that is the end of the story. On one occasion, I received a call 1.5 months since opening the first ticket asking me to call back. Being on another call, I was unable to answer but I returned the call 2 minutes later. And then left 4 voicemails to the same person over the next two days. That is a long time ago and still nothing. Stay away from this company, the customer service is terrible. My next steps will be re-financing in a different institution and forgetting about this incompetent company forever.

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