First National Fixed Mortgage Consumer Reviews

I have been trying to contact anyone in this company for past over 2 months. I had opened 5 requests where they promise to contact me back in 2 business days. However, this never happened. I receive a confirmation email for each request, and that is the end of the story. On one occasion, I received a call 1.5 months since opening the first ticket asking me to call back. Being on another call, I was unable to answer but I returned the call 2 minutes later. And then left 4 voicemails to the same person over the next two days. That is a long time ago and still nothing. Stay away from this company, the customer service is terrible. My next steps will be re-financing in a different institution and forgetting about this incompetent company forever.

When we signed on with First National they said the penalty was 4 months interest but it turns out they have a catch that they can base it on the rate differential of the mortgage - whichever is greater so instead of $4000 it’s 14000. These guys are terrible!
Go with anyone else if you can!

I thought they were great at first but I'm now 1.5 years in and I wish I went with someone else. They've made so many mistakes. I just took off an extra payment I had coming out on each regular payment date and now my amortization is back up to 24 years and 7months. How is that possible when I'm 1.5 years into a 25-year amortization and I've made extra payments. My interest per payment has also increased. The extra payments would be great if they worked properly. I took off the extra payments because the amount of time and money saved with them didn't make sense when I compared it with a few mortgage calculators. When I messaged them about it they ignored me the first time and the second time they dodged the question. That is only my most recent problem. I don't have time to list them all. So if you enjoy being on hold for 1-2 hours and never having the full issue resolved then First National is for you.

Before I signed up for my mortgage I inquired about penalty rates when it came to selling as I was thinking of selling in the coming year. They informed me it was a 3 months interest rate plus $75 administration fee. I thought it was pretty standard information. All set and done my penalty should have been around $750. However, once I sold my place I realized they charged me $2800! I have a fair amount of experience in real estate and have never experienced such a grotesque fee. I called their customer service and the agent said there's nothing they will do and he informed me they can change their rules/regulations anytime they choose. Contracts mean nothing. I am shocked at how unethical this financial institution is. Stay away!

Beware of this company - they do not honour pre-negotiated rates and contracts that have been sent in. Be EXTRA diligent with every confirmation from their team, and follow up constantly to a point of being annoying. Their customer service is awful, and their company core values are extremely inconsistent. I'm embarrassed for their team and for their inability to understand where accountability and responsibility are needed. Beware.