First National Fixed Mortgage Consumer Reviews

Hello there all, This company provide low mortgage rates, true. I'm happy for that because I live in Vancouver and let's face it, if your rate is low then you may be able to buy something here. I give this company 3/5 because of their lack of flexibility with change in payment schedule. I asked to plan ahead and change my payment schedule from monthly to bi weekly in August. It is currently April. The answer I got was that I should wait until August and call 5 days before my August payment. I was told about interest adjustments, fine. I was still told to call back 5 days before the payment I wanted to change. I was not rewarded for thinking ahead and planning. Not customer based at all, not user friendly at all. If you are a first time home buyer I would say, use this company for the lower rate BUT, if you want a hassle-free experience please consider some other company. They make enough money from our mortgages, First National should consider improving their flexibility around payment and customer centred care.

There isn't much flexibility for payments. They answer quickly but aren't interesting or exciting. The mortgage rate was very attractive on a fixed term.